Freshdesk VS Buildbot

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Buildbot Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Buildbot mentions (9)

• 10 open source tools that platform, SRE and DevOps engineers should consider in 2024.

  Buildbot is a versatile CI framework designed to automate all aspects of the software development cycle, enhancing efficiency and reliability. As an open-source platform, it is highly customizable, allowing teams to tailor the automation process to their specific needs. Buildbot excels in integrating various stages of development, from code integration, testing, to deployment, ensuring a seamless and coherent... - Source: dev.to / 4 months ago

• Continuos Integration and C++

  If you want more than the builtin CIs in Github and Gitlab, https://buildbot.net is the way. Source: about 1 year ago

• What are the open source CI/CD tools for C++ (comparable to Ansible, Jenkins, etc.)?

  If you don't have one already integrated with your source control, buildbot is pretty nice and doesn't force you to use docker like most others. Source: over 1 year ago

• Why Jenkins?

  Https://buildbot.net/ existed before Jenkins Hudson and was quite well known. Source: over 1 year ago

• Which is the best CI/CD self-hosted open source tool?

  I have used python based CI tool buildbot which is a great tool but we want to move away from buildbot only because in some scenarios we want to compile low-level microseconds which are in c++ to a different architecture. Buildbot doesn't have such a feature. - Source: dev.to / almost 2 years ago