Freshdesk VS BuddyPress

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

BuddyPress Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

BuddyPress mentions (15)

• Looking for Facebook/Nextdoor alternative for Civic League

  The final thought that comes to mind is BuddyPress, a plugin for WordPress sites. A pretty decent option if you already have a WordPress site setup. Source: about 1 year ago

• Child care - matching parents with foster parents

  As you're building a community site to allow parents and foster parents to create their own user profiles and potentially interact with each other, buddypress can do a lot of the heavy lifting for you. Source: over 1 year ago

• Best way to create a community website

  I'd probably be remiss if I didn't also mention buddypress, which some like for creating a social/community space based on WordPress. I much prefer a forum, but you should at least look into buddypress a little. Source: over 1 year ago

• Can Wordpress help me make a blog (image below explains) where users can select topics they’re interested in, add these topics to their profiles, have a calendar with important dates, author profiles and more. The image will explain more

  Yes you can make the site in Wordpress. Some development work needed for sure. Please check Buddypress https://buddypress.org/ This a free plugin by Automattic. Source: over 1 year ago

• New theme system is incoming! Basically you can create iOS & Android mobile apps or even Windows & MacOS programs with.. a WordPress Theme! You can self-host your data in your server.

  My long-term plan: Adding BuddyPress support ( https://buddypress.org/ ) so basically wordpress+quasar social system with groups, forums, private chats etc. Adding WooCommerce support ( https://woocommerce.com/ ) so e-commerce.. Source: over 1 year ago