Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Brewfather. We know about 12 links to it since March 2021 and only 10 links to Brewfather. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
One thing I'd recommend is using some brewing software. I've played around with Brewfather as a web app, though I personally use the BeerSmith desktop application. Its visuals haven't exactly aged well, but it does exactly what I need - I can plan recipes (watching OG automatically shift as I put in different grains, etc), record brewing data, and use it as a catalog of past recipes easily. Source: 11 months ago
Something like https://brewfather.app/ but with mead nutrition and balancing in mind. It's nice to get calculated acid and mouthfeel, if some considerations like that could be applied to fruit additions or yeast choice it would be great for creating new recipes. Source: about 1 year ago
For recipe apps, I use Brewfather. It has a really nice modern UI and workflow, behaves identically between mobile and desktop (including syncing), and has a lot of recipe-building calculators and features. I pay for the premium version, not sure how well the basic works but it's been 100% worth it. Source: about 2 years ago
There are a few popular ones. Brewfather, BeerSmith, or Brewer's Friend are all good options. Source: over 2 years ago
I use https://brewfather.app/ for records and sub to r/Homebrewing. Source: over 2 years ago
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