Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than BeerSmith. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I have been quite happy with BeerSmith Web (at https://beersmithrecipes.com/). The integration with BeerSmith Web and the BeerSmith Mobile app are pretty decent. You can also just use the web version from mobile. Source: over 1 year ago
Beer smith has a prettbig database of recipes. Source: over 1 year ago
After using just BeerSmith Mobile for the past few years, I recently got a license so I could use the web editor (https://beersmithrecipes.com/). I am quite happy with the combo and the integration is quite solid. Source: over 2 years ago
After just using BeerSmith Mobile for the past few years, I picked up a BeerSmith license. This was mostly motivated by the fairly new web editing features at https://beersmithrecipes.com/. I have been quite happy with the features and UI of the web editor. There is pretty decent integration between the Mobile app and the Web/Cloud recipes as well. Source: over 2 years ago
The fairly new online editing tools (at https://beersmithrecipes.com/) motivated me to purchase a license recent. I have been fairly happy with the features and usability. There is reasonable integration between the mobile app and the online editor. You can also use the web version from your mobile device, though I think I like using the app from my phone. Source: over 2 years ago
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