Software Alternatives & Reviews

Freshdesk VS Bitrix24

Compare Freshdesk VS Bitrix24 and see what are their differences


Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!
Freshdesk Landing Page
Freshdesk Landing Page
Bitrix24 Landing Page
Bitrix24 Landing Page

Freshdesk details

Categories
Customer Support Help Desk Ticketing System Customer Service Online Ticketing Help Desk And Ticketing
Website freshdesk.com  
Pricing URL Official Freshdesk Pricing  
Details $-

Bitrix24 details

Categories
Project Management Task Management Communication CRM CRM Platforms Work Collaboration Intranet
Website bitrix24.com  
Pricing URL Official Bitrix24 Pricing  
Details $freemium $69.0 / Monthly (6 users / 50 GB / CRM+)

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • - Freshdesk Mint Overview

Bitrix24 videos

Bitrix24 Introduction New

More videos:

  • - Bitrix24: CRM (Demo)
  • - Video Review for Bitrix24

Category Popularity

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Bitrix24

Freshdesk Reviews

Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Best Customer Service Software
If you’re currently using another help desk solution and you’re unhappy with it, Freshdesk makes it easy for you to switch to its software. Their team will help you make the switch over easily.
11 Best Help Desk Software to Totally Check out in 2020!
When it comes to help desk tools, Freshdesk is one of the most popular names. The help desk software offers a self-service, omnichannel customer service solutions that are powered by AI. Simplify and streamline customer conversations in one common place and team up with the agents to deliver faster solutions. Automate your all your work with help of a myriad of features like...
Best helpdesk software of 2020: for ticketing and support
Freshdesk is help desk software that has a number of features to foster efficiency of workflow based around the tickets created. These include a team inbox to manage incoming tickets from several channels to one location, the ability to designate and create custom ticket statuses that work for your organization, canned responses to common trouble issues, and a team huddle to...
7 Salesforce Alternatives You Need To Check Out Now
The integration with FreshDesk supports the entire ticketing system, for you to plan your sales conversations better. It is a great tool for customer support teams. There is also integration with FreshChat which automatically picks up conversations from the website chat and categorizes these people as Leads on to your CRM. Not to mention Google Calendar that takes care of...
Source: sprout24.com

Bitrix24 Reviews

11 Affordable Virtual PBX / Cloud Phone Systems For Small Businesses
If you need virtual PBX to sell or manage existing clients via phone, you’ll need a CRM system. Which is included in Bitrix24 free of charge! Importing calling lists or your current customer database takes only a minute. Bitrix24 supports both incoming and outbound calls to/from inside CRM, lets you see client info during call and add notes while you are talking.
Best Call Center Software: The Complete List (2020 Update)
With telephony completely intergrated into Bitrix24, you can call any mobile phone or landline domestically or internationally. No need for any special IP-telephony equipment.
Best helpdesk software of 2020: for ticketing and support
Bitrix24 is a powerful platform that includes a contact center as well as features for staff communications, project management, and CRM. The contact center aspect allows for a wide range of communications channels to be covered, not least live chat, social media messages, as well as SMS, email, and even phone calls. There's a free tier for up to 12 users. After that, their...
VisionFlow alternative
it’s a completed package very similar to Bitrix24, containing Project Management, CRM, HelpDesk in one. If you are looking for a Free VisionFlow
10 All Time Best Basecamp Alternatives for Project Management
Bitrix24 is a social Intranet for your business. It’s also a task management app, integrated with document sharing and time-tracking with social network apps. What it offers include blogs, calendars, files, tasks, photos, workgroups, likes, task comments, kanban boards and more! It advocates a freemium model. Get the free version of this task management software here. You...
Source: sprout24.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (4)

  • fedlio scam exchange
    I already contacted their support page several times but no reply.... I contacted freshdesk.com which is running their support but no reply. I even contacted the government of seychelles because they claim running via a bank in seychelles but no reply. Everytime I try to withdraw I run into "security issues". - Source: Reddit / 6 months ago

Bitrix24 mentions (0)

We have not tracked any mentions of Bitrix24 yet. Tracking of Bitrix24 recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Bitrix24, you can also consider the following products

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

HarmonyPSA - HarmonyPSA - Professional Services Automation (PSA) for IT Businesses

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

monday.com - The most intuitive platform to manage projects and teamwork

User reviews

Share your experience with using Freshdesk and Bitrix24. For example, how are they different and which one is better?

Post a review