Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

BitInfoCharts Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

BitInfoCharts mentions (76)

• where bitcoin data?

  Https://bitinfocharts.com has pretty useful info. Source: about 1 year ago

• Honest question: name one use case for Lightning Network that isn't handled better by (unbroken) L1 + regular Satoshi-style payment channels

  Here is a thought. What if BCH developers can ditch the anonymity and make the routing 100% reliable? I would convert one third of my BTC to BCH the same day. How many developers do you have? Why this page shows only 69 Github stars? https://bitinfocharts.com/. Source: over 1 year ago

• Binance sees $12B withdrawn in 60 days

  However in the case of crypto, the biggest use case it has is as an alternative currency in incredibly poor economies. Using BTC for example, since it represents the largest portion of crypto users and has reliable data. Source: over 1 year ago

• Blockchain size is more important than hashrate

  Blockchain size is more important than hashrate. You can compare the current sizes here. https://bitinfocharts.com/. Source: over 1 year ago

• Ask a guy who has been in crypto since 2013 and lost 90%+ in 2014 and 2022 anything

  Bitinfocharts.com says that 2% of all BTC wallets have between 1-10 BTC in them. Source: over 1 year ago