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Freshdesk VS Azure Cosmos DB

Compare Freshdesk VS Azure Cosmos DB and see what are their differences

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Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
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  3. » Reviews
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Azure Cosmos DB logo Azure Cosmos DB

NoSQL JSON database for rapid, iterative app development.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Azure Cosmos DB Landing page
    Landing page //
    2023-03-16

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Azure Cosmos DB features and specs

  • Global Distribution
    Azure Cosmos DB allows for the distribution of data across multiple global regions, enhancing availability and delivering low-latency access to data for users around the world.
  • Multi-Model Support
    It supports multiple data models including document, graph, key-value, and column-family APIs, making it versatile for a variety of applications and use cases.
  • Automatic Scaling
    The database automatically scales up and down to meet the demands of application traffic, helping to manage workloads efficiently without manual intervention.
  • High Throughput and Low Latency
    Cosmos DB offers high performance with single-digit millisecond read and write latencies, ensuring fast access to data for applications.
  • Comprehensive SLAs
    Azure Cosmos DB provides industry-leading SLAs covering availability, throughput, consistency, and latency, offering strong guarantees for customers.
  • Integrated Security
    It includes robust security features such as SSL/TLS encryption, role-based access control, and integration with Azure Active Directory for secure data management.

Possible disadvantages of Azure Cosmos DB

  • Cost
    Azure Cosmos DB can be expensive, especially for high-throughput workloads and global distribution scenarios. Its pricing model based on provisioned throughput (RU/s) can add up quickly.
  • Complexity
    Managing and optimizing Cosmos DB can be complex, requiring a deep understanding of its configuration settings, partitioning strategies, and indexing to achieve optimal performance.
  • Vendor Lock-In
    As a proprietary service, using Cosmos DB tightly couples your application to Azure. This can make it difficult to migrate to other database solutions or cloud providers in the future.
  • Consistency Models
    Azure Cosmos DB supports multiple consistency levels which can introduce complexity in designing applications. Developers need to understand and choose the appropriate consistency level for their specific use case.
  • Limited Native Analytics
    Cosmos DB does not have built-in advanced analytics capabilities. Integrating with other services like Azure Synapse or Databricks may be necessary for sophisticated data analytics and reporting.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Azure Cosmos DB

Overall verdict

  • Azure Cosmos DB is generally regarded as a robust and versatile database solution, particularly suited for applications that require flexibility, scale, and low-latency global access. It is a good option for developers looking to leverage Azure's cloud ecosystem.

Why this product is good

  • Azure Cosmos DB is a globally distributed, multi-model database service that offers turnkey global distribution, horizontal scaling, and a comprehensive SLA covering throughput, latency, availability, and consistency. It is designed to provide high availability and seamless integration with Azure services, making it a good fit for applications requiring low-latency and the ability to scale across multiple regions.

Recommended for

  • Organizations needing globally distributed applications
  • Developers working within the Azure ecosystem
  • Applications requiring multi-model database capabilities
  • Scenarios demanding high availability and low latency
  • Projects where seamless scalability is a priority

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Azure Cosmos DB videos

+ Add

Azure Cosmos DB: Comprehensive Overview

More videos:

  • Review - Azure Friday | Azure Cosmos DB with Scott Hanselman
  • Tutorial - Azure Cosmos DB Tutorial | Globally distributed NoSQL database

Category Popularity

0-100% (relative to Freshdesk and Azure Cosmos DB)

Freshdesk

Azure Cosmos DB

Customer Support
100 100%
Customer Support
0% 0
Databases
0 0%
Databases
100% 100
Help Desk
100 100%
Help Desk
0% 0
NoSQL Databases
0 0%
NoSQL Databases
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Azure Cosmos DB

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Azure Cosmos DB Reviews

We have no reviews of Azure Cosmos DB yet.
Be the first one to post

Social recommendations and mentions

Freshdesk might be a bit more popular than Azure Cosmos DB. We know about 12 links to it since March 2021 and only 9 links to Azure Cosmos DB. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Azure Cosmos DB mentions (9)

  • Blazor server app, deployment options
    If you are writing the code maybe consider learning Cosmos DB it’s pretty easy to work with and there is a free tier. Also in my experience it’s much faster than a SQL database. Source: about 2 years ago
  • Infrastructure as code (IaC) for Java-based apps on Azure
    Sometimes you don’t need an entire Java-based microservice. You can build serverless APIs with the help of Azure Functions. For example, Azure functions have a bunch of built-in connectors like Azure Event Hubs to process event-driven Java code and send the data to Azure Cosmos DB in real-time. FedEx and UBS projects are great examples of real-time, event-driven Java. I also recommend you to go through 👉 Code,... - Source: dev.to / over 2 years ago
  • Deploying a Mostly Serverless Website on GCP
    When debating the database solution for our application we were really seeking for a scalable serverless database that wouldn’t bill us for idle time. Options like AWS Athena, AWS Aurora Serverless, and Azure Cosmos DB immediately came to mind. We believed that GCP would have a comparable service, yet we could not find one. Even after consulting the GCP cloud service comparison documentation we were still unable... - Source: dev.to / almost 3 years ago
  • Which DB to use for API published on Azure?
    If you are looking for one to start with; you can try Cosmos: https://azure.microsoft.com/en-us/services/cosmos-db/. Source: about 3 years ago
  • Basic Setup for Azure Cosmos DB and Example Node App
    I have had an opportunity to work on a project that uses Azure Cosmos DB with the MongDB API as the backend database. I wanted to spend a little more time on my own understanding how to perform basic setup and a simple set of CRUD operations from a Node application, as well as construct an easy-to-follow procedure for other developers. - Source: dev.to / about 3 years ago
View more

What are some alternatives?

When comparing Freshdesk and Azure Cosmos DB, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Redis - Redis is an open source in-memory data structure project implementing a distributed, in-memory key-value database with optional durability.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ArangoDB - A distributed open-source database with a flexible data model for documents, graphs, and key-values.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MongoDB - MongoDB (from "humongous") is a scalable, high-performance NoSQL database.

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