ArangoDB Reviews

Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · almost 3 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

ArangoDB mentions (6)

• MongoDB takes a swing at PostgreSQL after claiming wins against rival

  If you like the document db idea there are a lot of choices, especially https://arangodb.com/ which I think gets little attention because people who use it see it as a secret weapon. Too bad about the license though. Also https://couchdb.apache.org/ and https://developer.marklogic.com/. - Source: Hacker News / 9 months ago

• Which Database is Perfect for You? A Comprehensive Guide to MySQL, PostgreSQL, NoSQL, and More

  ArangoDB is a multi-model database that supports document, key-value, and graph data models with a unified query language. - Source: dev.to / 12 months ago

• Demonstrating ArangoDB VelocyPack: A High-Performance Binary Data Format

  In modern databases, efficient data serialization and deserialization are paramount to achieving high performance. ArangoDB, a multi-model database, addresses this need with its innovative binary data format, VelocyPack. This article delves into the intricacies of VelocyPack, demonstrating its advantages, usage, and how it enhances the performance of ArangoDB with code examples in Java and Rust. - Source: dev.to / about 1 year ago

• How to choose the right type of database

  ArangoDB: A native multi-model database, it offers flexibility for documents, graphs, and key-values. This versatility makes it suitable for applications requiring a combination of these data models. - Source: dev.to / over 1 year ago

• Spidergram is a collection of tools my company Autogram has built or enabled over the past several years to support our work to automate content inventories for large websites: it's part web crawler, part domain model, and part mad science. We released the first public beta today.

  ArangoDB, a "multi-modal" database engine that stores arbitrary JSON documents like MongoDB, key/value data like Redis, and graph relationships like Neo4j — and lets you leverage all three kinds of data in a single query. Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago