Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Amazon SES Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Amazon SES mentions (66)

• 7 Best Transactional Email Platforms in 2024 Compared 📬

  Amazon SES (Simple Email Service) offers the most simple and low-level transactional email service. For its robust infrastructure and reliable delivery, it’s trusted by giants like Netflix, Reddit, and Duolingo. Amazon SES focuses on the technical side of email sending and offers only a very basic dashboard. As it is more a developer tool than an end-to-end product, it’s suitable for integrations with robust... - Source: dev.to / 16 days ago

• How do I receive emails from users who want to contact me

  Formspark is a great service for this with a generous free tier. If you end up scaling up and need more and/or advanced transactional emails you may consider an email API like SendGrid, Amazon SES, or Waypoint. Source: 8 months ago

• The 7 best transactional email services for developers in 2023

  AWS Simple Email Service (SES) touts itself as "a cost-effective, flexible, and scalable email service". It's a product offering from Amazon Web Services and is designed to send high volumes of transactional emails. AWS SES is lighter on features than some of the other services we're comparing in this list, but if you're already deployed within AWS or use any other products within the AWS suite it might be worth... - Source: dev.to / 8 months ago

• Domains and Email hosting

  You can self host email if you really want to, but it's really more trouble than it's worth. If you do self host, you have to worry about the consequences of missed emails if your server or Internet ever goes down, and you'll have to use someone else's SMTP server if you don't want your emails to go directly to spam. The cheapest good SMTP server is Amazon SES, which I believe is $0.10 per 10k emails. I've been... Source: 11 months ago

• Beginner

  I only run a forwarding mail server, nothing to host my own mail. I use Amazon's Simple Email Service to relay emails from my various services. Source: 11 months ago