Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Amazon Forecast Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Amazon Forecast mentions (5)

• TimesFM (Time Series Foundation Model) for time-series forecasting

  They also have Amazon Forecast with different algos - https://aws.amazon.com/forecast/. - Source: Hacker News / about 1 month ago

• Beginning the Journey into ML, AI and GenAI on AWS

  Generative Artificial Intelligence (GenAI) is a type of artificial intelligence that can generate text, images, or other media using generative models. AWS offers a range of services for building and scaling generative AI applications, including Amazon SageMaker, Amazon Rekognition, AWS DeepRacer, and Amazon Forecast. AWS has also invested in developing foundation models (FMs) for generative AI, which are... - Source: dev.to / 5 months ago

• [Discussion] Amazon's AutoML vs. open source statistical methods

  In this reproducible experiment, we compare Amazon Forecast and StatsForecast a python open-source library for statistical methods. Source: over 1 year ago

• How to forecast or predict data?

  It sounds like you need something that mostly runs itself, without you necessarily needing to have in-depth knowledge of time series modeling. If you have an AWS account, I'd recommend checking out Amazon Forecast. One of the recommendations I saw in this thread is to run auto.arima in R. That's actually one of the algorithms AWS will run for you, among others. I don't know if it handles differencing and... Source: over 2 years ago

• AWS Machine Learning Tools in 2021

  With the help of Amazon Forecast, the forecasting technology at the heart of Amazon.com, it is now possible to build forecasting models for your own applications. - Source: dev.to / over 3 years ago