Software Alternatives, Accelerators & Startups

Freshdesk VS Amazon Forecast

Compare Freshdesk VS Amazon Forecast and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Amazon Forecast logo Amazon Forecast

Accurate time-series forecasting service, based on the same technology used at Amazon.com. No machine learning experience required.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Amazon Forecast Landing page
    Landing page //
    2022-02-05

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Amazon Forecast videos

Learn How to Accurately Forecast Demand with Amazon Forecast - AWS Online Tech Talks

More videos:

  • Review - Amazon Forecast Overview
  • Review - AWS re:Invent 2020: Building a successful inventory planning solution with Amazon Forecast

Category Popularity

0-100% (relative to Freshdesk and Amazon Forecast)
Customer Support
100 100%
0% 0
Data Science And Machine Learning
Help Desk
100 100%
0% 0
Data Dashboard
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Amazon Forecast

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Amazon Forecast Reviews

We have no reviews of Amazon Forecast yet.
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Social recommendations and mentions

Based on our record, Freshdesk should be more popular than Amazon Forecast. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Amazon Forecast mentions (5)

  • TimesFM (Time Series Foundation Model) for time-series forecasting
    They also have Amazon Forecast with different algos - https://aws.amazon.com/forecast/. - Source: Hacker News / about 1 month ago
  • Beginning the Journey into ML, AI and GenAI on AWS
    Generative Artificial Intelligence (GenAI) is a type of artificial intelligence that can generate text, images, or other media using generative models. AWS offers a range of services for building and scaling generative AI applications, including Amazon SageMaker, Amazon Rekognition, AWS DeepRacer, and Amazon Forecast. AWS has also invested in developing foundation models (FMs) for generative AI, which are... - Source: dev.to / 5 months ago
  • [Discussion] Amazon's AutoML vs. open source statistical methods
    In this reproducible experiment, we compare Amazon Forecast and StatsForecast a python open-source library for statistical methods. Source: over 1 year ago
  • How to forecast or predict data?
    It sounds like you need something that mostly runs itself, without you necessarily needing to have in-depth knowledge of time series modeling. If you have an AWS account, I'd recommend checking out Amazon Forecast. One of the recommendations I saw in this thread is to run auto.arima in R. That's actually one of the algorithms AWS will run for you, among others. I don't know if it handles differencing and... Source: over 2 years ago
  • AWS Machine Learning Tools in 2021
    With the help of Amazon Forecast, the forecasting technology at the heart of Amazon.com, it is now possible to build forecasting models for your own applications. - Source: dev.to / over 3 years ago

What are some alternatives?

When comparing Freshdesk and Amazon Forecast, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Scikit-learn - scikit-learn (formerly scikits.learn) is an open source machine learning library for the Python programming language.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

machine-learning in Python - Do you want to do machine learning using Python, but you’re having trouble getting started? In this post, you will complete your first machine learning project using Python.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Google Cloud TPU - Custom-built for machine learning workloads, Cloud TPUs accelerate training and inference at scale.