Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
ALVAO IT Asset Management
Lansweeper
Asset Panda
AssetTiger
Snow License Manager
Zluri
NinjaOne
Atera
Manage all your operational asset records, easily and transparently from a single web-based application. Get rid of cumbersome spreadsheets. Let the system handle data integrity and quality. Tracking assets in Alvao is simple & easy by using our tree of objects. It can reflect the hierarchical divisions of the company as well as the geographical distribution of sites by premises. With ALVAO, you have complete freedom in what items, properties, and attributes are recorded. From computers to contracts, cars to submarines, any asset can be recorded. You can create any items and track exactly the properties you need. ALVAO configuration management database provides you with a structured overview of your IT infrastructure, ensuring better security, and speeding up incident resolution. Stay compliant and audit ready with an overview of all installed software and managed licenses in one place.
Freshdesk ALVAO IT Asset ManagementNo features have been listed yet.
ALVAO IT Asset Management's answer:
Its integration into the Microsoft ecosystem(Intune, Entra ID, CSSM, Teams). Also ALVAO software asset management capabilities provides easy way to manage and optimize software licenses.
ALVAO IT Asset Management's answer:
More features for lower price than the most competitors solutions.
ALVAO IT Asset Management's answer:
IT manager, sysadmin, asset manager, head of IT
ALVAO IT Asset Management's answer:
LINET, Sportisimo, Siemens, Panasonic
ALVAO IT Asset Management's answer:
ALVAO IT Asset Management's answer:
We have been on the IT market since our inception, founded by two graduates, over 20 years ago. During that time, we have done more than 1,000 successful implementations in medium-sized and large companies, such as Linet, Hartmann Rico or Panasonic.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Lansweeper - Lansweeper discovers Windows, Linux and Mac machines in your network.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Asset Panda - The cloud is playing a very important role for companies who utilize asset management software to track their assets or inventory. See how Asset Panda is leading the field thanks to their cloud-based tracking platform.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
AssetTiger - AssetTiger is a free community service and cloud-based asset management tool.