Software Alternatives, Accelerators & Startups

ALVAO IT Asset Management VS LiveAgent

Compare ALVAO IT Asset Management VS LiveAgent and see what are their differences

ALVAO IT Asset Management logo ALVAO IT Asset Management

ALVAO ITAM software helps you manage a wide range of assets, such as hardware, software, data, and people - it is up to you what you want to track.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • ALVAO IT Asset Management Microsft 365 Optimization report
    Microsft 365 Optimization report //
    2024-03-22
  • ALVAO IT Asset Management CMDB
    CMDB //
    2024-03-22
  • ALVAO IT Asset Management Overview of assets for any employee
    Overview of assets for any employee //
    2024-03-22
  • ALVAO IT Asset Management Tracking asset according of location and status
    Tracking asset according of location and status //
    2024-03-22
  • ALVAO IT Asset Management Tracking of software and licenses
    Tracking of software and licenses //
    2024-03-22
  • ALVAO IT Asset Management Analyse the data that you need.
    Analyse the data that you need. //
    2024-03-22

Manage all your operational asset records, easily and transparently from a single web-based application. Get rid of cumbersome spreadsheets. Let the system handle data integrity and quality. Tracking assets in Alvao is simple & easy by using our tree of objects. It can reflect the hierarchical divisions of the company as well as the geographical distribution of sites by premises. With ALVAO, you have complete freedom in what items, properties, and attributes are recorded. From computers to contracts, cars to submarines, any asset can be recorded. You can create any items and track exactly the properties you need. ALVAO configuration management database provides you with a structured overview of your IT infrastructure, ensuring better security, and speeding up incident resolution. Stay compliant and audit ready with an overview of all installed software and managed licenses in one place.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

ALVAO IT Asset Management features and specs

  • Automatic discovery : yes
  • License managament: yes
  • Configuration database : yes
  • Inventory management : yes
  • SaaS optimization : yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

ALVAO IT Asset Management videos

ALVAO IT Asset Management Overview

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to ALVAO IT Asset Management and LiveAgent)
Asset Tracking
100 100%
0% 0
Customer Support
0 0%
100% 100
IT Asset Management
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing ALVAO IT Asset Management and LiveAgent.

What makes your product unique?

ALVAO IT Asset Management's answer

Its integration into the Microsoft ecosystem(Intune, Entra ID, CSSM, Teams). Also ALVAO software asset management capabilities provides easy way to manage and optimize software licenses.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

ALVAO IT Asset Management's answer

More features for lower price than the most competitors solutions.

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

ALVAO IT Asset Management's answer

IT manager, sysadmin, asset manager, head of IT

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

ALVAO IT Asset Management's answer

We have been on the IT market since our inception, founded by two graduates, over 20 years ago. During that time, we have done more than 1,000 successful implementations in medium-sized and large companies, such as Linet, Hartmann Rico or Panasonic.

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

ALVAO IT Asset Management's answer

C, SQL and Azure cloud

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

ALVAO IT Asset Management's answer

LINET, Sportisimo, Siemens, Panasonic

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ALVAO IT Asset Management and LiveAgent

ALVAO IT Asset Management Reviews

We have no reviews of ALVAO IT Asset Management yet.
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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing ALVAO IT Asset Management and LiveAgent, you can also consider the following products

Lansweeper - Lansweeper discovers Windows, Linux and Mac machines in your network.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asset Panda - The cloud is playing a very important role for companies who utilize asset management software to track their assets or inventory. See how Asset Panda is leading the field thanks to their cloud-based tracking platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AssetTiger - AssetTiger is a free community service and cloud-based asset management tool.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.