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Freshdesk VS A.I. Experiments by Google

Compare Freshdesk VS A.I. Experiments by Google and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

A.I. Experiments by Google logo A.I. Experiments by Google

Explore machine learning by playing w/ pics, music, and more
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • A.I. Experiments by Google Landing page
    Landing page //
    2023-09-22

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

A.I. Experiments by Google features and specs

  • Accessibility
    A.I. Experiments by Google make AI technologies accessible to a broader audience, including non-experts, through interactive and user-friendly interfaces.
  • Innovation
    The platform encourages creativity and innovation by allowing users to experiment with cutting-edge AI technologies in novel and unexpected ways.
  • Education
    These experiments serve as educational tools, providing insight into how AI works and its potential applications, thereby demystifying complex AI concepts.
  • Community Engagement
    The experiments foster a sense of community by inviting users to share their creations and learn from others' projects, encouraging collaboration and peer learning.
  • Diverse Applications
    Google's AI Experiments showcase a wide range of applications, demonstrating the versatility of AI across different domains such as art, music, and everyday tasks.

Possible disadvantages of A.I. Experiments by Google

  • Limited Depth
    While the experiments are engaging, they may offer limited depth in functionality and scope, potentially oversimplifying complex AI concepts for advanced users.
  • Resource Intensive
    Some experiments may require robust computing resources or high-speed internet, which could be a barrier for users with older devices or limited connectivity.
  • Privacy Concerns
    Users might have privacy concerns regarding data usage and storage, particularly with experiments that require access to personal information or media.
  • Lack of Practical Applications
    While many experiments are intriguing, they may not always translate into practical or real-world applications, limiting their long-term usefulness for some users.
  • Dependency on Google's Ecosystem
    As these experiments are hosted on Google's platform, users might find themselves dependent on Google's ecosystem, which may raise concerns over data control and vendor lock-in.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

A.I. Experiments by Google videos

No A.I. Experiments by Google videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshdesk and A.I. Experiments by Google)

Freshdesk

A.I. Experiments by Google

Customer Support
100 100%
Customer Support
0% 0
AI
0 0%
AI
100% 100
Help Desk
100 100%
Help Desk
0% 0
Developer Tools
0 0%
Developer Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and A.I. Experiments by Google

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

A.I. Experiments by Google Reviews

We have no reviews of A.I. Experiments by Google yet.
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Social recommendations and mentions

Based on our record, Freshdesk should be more popular than A.I. Experiments by Google. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

A.I. Experiments by Google mentions (5)

  • I asked an A.I. language model to write a conversation between two stoners after smoking DMT
    Try this: https://experiments.withgoogle.com/collection/ai. Source: over 2 years ago
  • Google Says AI Generated Content Is Against Guidelines
    But Google has a whole set of AI writing tools - https://experiments.withgoogle.com/collection/ai So by their own definition they are producing spam? - Source: Hacker News / about 3 years ago
  • [D] Do you know any tools (libraries/frameworks) that are intuitive enough for teenagers for a practical introduction to AI?
    Https://experiments.withgoogle.com/collection/ai might also help (I haven't used this IRL). Source: over 3 years ago
  • "RTX ON" ruined public perception of the biggest gaming advancement in a decade
    It's hard to imagine you've not seen Google's doodle guessing training (or their other experiments) but it's just another example of how little information you actually need to create a recognizable image, though Canvas also shows this off, but it has the benefit of material information. Source: over 3 years ago
  • [D] Researching with no affiliations to any Universities/Academic organizations?
    To come back to your original question, as far as I'm aware anyone can publish on arxiv or researchgate. People will just tend to take you less serious. Maybe a better solution for you is something like this https://experiments.withgoogle.com/collection/ai . You already said you think your idea might be industry changing so if it truly is, I'm sure people will start noticing you. Source: about 4 years ago

What are some alternatives?

When comparing Freshdesk and A.I. Experiments by Google, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AI Cheatsheet - A tool to help you ace AI basics

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

6 Minute intro to AI - A good looking introduction to everything AI 🤖

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Apple Machine Learning Journal - A blog written by Apple engineers

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