Software Alternatives, Accelerators & Startups

Five9 VS Bandwidth

Compare Five9 VS Bandwidth and see what are their differences

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

Bandwidth logo Bandwidth

Bandwidth offers SIP trunking, Emergency communications, and Voice & Messaging APIs.
  • Five9 Landing page
    Landing page //
    2023-05-12
  • Bandwidth Landing page
    Landing page //
    2023-08-22

Five9 features and specs

  • Scalability
    Five9 provides a highly scalable cloud-based contact center solution that can grow with your business, accommodating small teams to large enterprises.
  • AI and Automation
    The platform leverages advanced AI and automation tools, such as predictive dialing and intelligent virtual agents, to streamline operations and improve efficiency.
  • Omni-Channel Capabilities
    Five9 enables seamless customer interactions across multiple channels including voice, email, chat, social media, and SMS, enhancing customer experience.
  • Integrations
    It offers robust integration capabilities with various CRM and business tools like Salesforce, Zendesk, and Microsoft Dynamics, facilitating a unified workflow.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for agents and administrators to navigate and use effectively.

Possible disadvantages of Five9

  • Cost
    Five9 can be relatively expensive compared to some other contact center solutions, making it less viable for very small businesses or startups.
  • Complex Setup
    Initial setup and configuration can be complex and may require significant time and technical expertise, which could be a barrier for smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, the comprehensive features and customization options can present a learning curve for new users and require additional training.
  • Dependency on Internet
    Being a cloud-based solution, Five9 is highly dependent on a stable internet connection. Any disruptions in internet service can significantly impact its performance.
  • Support Response Time
    Some users have reported slower response times from Five9 support, which can be problematic for resolving urgent issues quickly.

Bandwidth features and specs

  • Extensive API Offering
    Bandwidth provides a comprehensive set of APIs for voice, messaging, and emergency services which makes it easy for developers to integrate communication capabilities into their applications.
  • Carrier-Grade Network
    As an actual carrier, Bandwidth operates its own nationwide VoIP network which can lead to better quality and reliability compared to third-party service providers.
  • Cost-Effective Pricing
    Bandwidth offers competitive pricing models which can be particularly attractive for businesses that have high volumes of communication needs.
  • Regulatory Support
    Provides robust support for regulatory requirements like STIR/SHAKEN compliance for call authentication, making it easier for businesses to stay compliant with industry regulations.
  • 24/7 Customer Support
    Bandwidth offers round-the-clock customer support which is crucial for businesses that need rapid issue resolution and reliable service.
  • Flexible Scalability
    The platform supports businesses of all sizes and can easily scale as your needs grow, making it suitable for startups as well as large enterprises.

Possible disadvantages of Bandwidth

  • Complex Setup and Integration
    The initial setup and integration process can be complex and may require significant technical expertise, making it less ideal for businesses with limited technical resources.
  • Learning Curve
    The extensive features and APIs come with a steep learning curve which can delay time-to-market for businesses that need to quickly set up communication capabilities.
  • Limited Global Reach
    Bandwidth primarily focuses on the U.S. market, which can be a limitation for businesses looking to operate on a global scale.
  • Additional Costs for Advanced Features
    Certain advanced features and services may come at an additional cost, which can add up for businesses requiring specialized functionalities.
  • Network Dependence
    As with any service relying on a network, any outages or maintenance on Bandwidthโ€™s network can affect your service reliability.

Analysis of Five9

Overall verdict

  • Overall, Five9 is considered a strong solution for businesses looking for efficient and scalable contact center software, benefiting from its wide range of features and ability to tailor solutions to specific business needs.

Why this product is good

  • Five9 is a cloud-based contact center solution that offers various customer service features like automated workflows, real-time analytics, and robust integration options with CRM platforms, making it a versatile choice for businesses seeking to enhance their customer support operations.

Recommended for

    Five9 is recommended for medium to large enterprises that require a reliable and flexible contact center platform with sophisticated call routing, extensive CRM integrations, and strong support features to manage high volumes of customer interactions effectively.

Five9 videos

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Bandwidth videos

Bandwidth by Greg Wilson - Murphy's Magic - Trick Review

More videos:

  • Review - Bandwidth Review 2020: Stripe for Cell Phones
  • Review - REVIEW #23: Bandwidth by Gregory Wilson

Category Popularity

0-100% (relative to Five9 and Bandwidth)
Communication
61 61%
39% 39
Call Center Software
100 100%
0% 0
Messaging
0 0%
100% 100
Enterprise Communication
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and Bandwidth

Five9 Reviews

Teliqon vs Five9: Contact Center Tools with Flexible Cloud Communication
Five9 supports omnichannel customer engagement across voice, SMS, chat, email, social messaging and AI-powered customer interaction channels. Advanced omnichannel orchestration is a core part of the Five9 customer experience platform.
Source: teliqon.io
The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 โ€“ Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
10 Best Call Center Software (December 2022)
Five9โ€™s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com

Bandwidth Reviews

Textverified Alternatives โ€“ Nonvoipusapp.com & 6 more
Bandwidth offers a range of communication APIs, including SMS and voice services. With its verification APIs, businesses can implement phone number verification and two-factor authentication with ease. Bandwidthโ€™s emphasis on delivering excellent call quality and messaging reliability positions it as a reliable alternative for online verification needs.
15 Best Twilio Alternatives 2022
This way, you get to optimize your messaging for business purposes. Still, you can also keep testing various strategies as Bandwidth doesnโ€™t have a limit on the messages you can send through their API or platform.
Top 10 Best Twilio Alternative Free In 2022
In this manner, you get to enhance your messaging for company purposes. Still, you can also keep screening various techniques as Bandwidth does not have a limitation on the transmissions you can transmit through their API and platform.

Social recommendations and mentions

Based on our record, Bandwidth seems to be a lot more popular than Five9. While we know about 73 links to Bandwidth, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 4 years ago

Bandwidth mentions (73)

  • Tried and Failed to Find Mystery Wine Lady
    I know this was a scam, but I spooked them (or broke the bot?) before I heard their plan. I did a reverse image search, and I found nothing. I looked at the metadata on the image, but I saw nothing useful. I looked up the number and found out it was a virtual number from bandwidth.com. I didn't know what to do after that, so I just reported the number to bandwidth. Source: over 2 years ago
  • Recommendations on SIP providers that also offer hosted Direct Routing
    I wanted to add a secondary provider though with Direct Routing for fail over but was looking for recommendations. I'm in Canada so prefer someone with a Canadian POP but not mandatory. I also prefer self-signup when possible, similar to Telnyx, Flowroute etc. I was checking bandwidth.com as I see they do this but it doesn't let you sign up and wants you to contact sales. That's fine and I was planning on... Source: over 3 years ago
  • Troubleshooting Porting Errors
    You can pop your area code and prefix in the link below and see what providers do have a presence. Obviously, Sprint/T-Mobile will be one of them but if you don't see bandwidth.com then you're out of luck and there are no workarounds. Source: over 3 years ago
  • Understanding E911 and dispatchable location.
    Your provider should be able to provide a short code (e.g. '933' if using bandwidth.com) that will read out the e911 information for the number calling. Source: over 3 years ago
  • Idk if im being scammed or im just stupid plz help
    While I think you have your answer, another way to validate a number is to use https://freecarrierlookup.com/ and check the phone number. From that you can often tell if it is a "web only" number that a scammer outside the US would use. For example, it might belong to bandwidth.com or google voice. If it does belong to Bandwidth.com you can report it to them, and they are really fast at cancelling scammers. Source: over 3 years ago
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What are some alternatives?

When comparing Five9 and Bandwidth, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Twilio - Brings voice and messaging to your web and mobile applications.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Plivo - Plivo simplifies your customer engagement.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates