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Fishbowl VS LiveAgent

Compare Fishbowl VS LiveAgent and see what are their differences

Agiliron
Omni-Channel SaaS Solution Suite for Retail, Wholesale & eCommerce businesses featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Fishbowl logo Fishbowl

Fishbowl helps restaurants optimize their marketing, strategy, and revenue management through guest analytics software​.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Fishbowl Landing page
    Landing page //
    2023-06-13
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Fishbowl features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Fishbowl videos

+ Add

Fishbowl Inventory Overview Demo

More videos:

  • Review - Overview of all new features in 19.1- Fishbowl Inventory Review
  • Review - Fishbowl Inventory 2015 Review

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Fishbowl and LiveAgent)

Fishbowl

LiveAgent

Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Support
0 0%
Customer Support
100% 100
ERP
100 100%
ERP
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Fishbowl and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Fishbowl and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fishbowl and LiveAgent

Fishbowl Reviews

Top 10 Warehouse Management Systems to Manage Warehouse Processes
This is a simple warehouse management system used by many small and medium-sized warehouses. It is ideally designed for manufacturing and warehouse inventory with two core products Fishbowl Warehouse and Fishbowl Inventory. It can work with ERP systems that have weak WMS applications.
Source: medium.com
15 Best Order Management Software for Inventory Management in 2022
Fishbowl is available for a flat one-time fee rather than a recurring monthly charge. It offers online, business hours support and in-person and live online training.
Source: www.skuvault.com
Best Inventory Management Software of 2020
What Customers Are Saying “Fishbowl Management software has offered our team a complete supply chain management and physical sales tracking system in one convenient system. Our team found both the ease of use and relative ease of integration to be among the most attractive components of Fishbowl. With Fishbowl we can organize warehouse parts inventory, print labels, and...
Source: digital.com
Top 10 best wholesale distribution solutions for 2024
Examples of wholesale distribution solutions on the market include Fishbowl, WinWeb, and Acumatica Cloud ERP. But even software that isn’t specially made for wholesale distribution companies can offer important features, such as inventory control and work order management.
Source: www.method.me
Today's Best Inventory Management Software
There are three things we love about Fishbowl. First, its advanced inventory management features that help you manage multiple warehouse locations. Second, the fact that you can create automatic re-ordering, preventing you from supply outages. Third, its ability to eliminate double data entry, ensuring all data in the system is accurate. Alongside these great features,...
Source: www.ordermentum.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Fishbowl and LiveAgent, you can also consider the following products

Pierce Washington - Pierce Washington is a premiere CPQ and Commerce consulting company servicing your Oracle CPQ and Oracle Cloud Commerce needs. Learn more at piercewashington.com

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PricewaterhouseCoopers (PwC) - Find out more about PwC (PricewaterhouseCoopers) LLP including an overview, stats, history and other Accounting competitors.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Avero Slingshot - Restaurant Management and HR Analytics

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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