Fingertip
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Front
Organizations are wasting most of their day communicating and engaging in Teams. Fingertip helps them to lead their work, teams and organizations in a collaborative, accountable and productive way easily, as part of the daily Teams experience.
It makes meetings more efficient, improves decision making, action point follow up, and increases transparency and collaboration. It's the ideal tool for both leaders and teams in small and big organizations.
Fingertip removes the bottlenecks of leading and collaboration. It streamlines your vital work into one single experience reducing the need to switch applications and repetitive tasks.
Uniquely it combines your Teams content and discussion, with the right context and gives you the business direction to get things done together.
Fingertip FreshdeskFingertip's answer
Fingertip is built for Microsoft Teams using the Power Platform and seamlessly connects to any M365 environment.
Fingertip's answer
We founded Fingertip in 2011 with a simple goal in mind: Reinvent decision making to help organizations of all sizes make better decisions. 10+ years of experience in digitizing leadership processes of all shapes and sizes: corporate strategy implementation, startup operational leadership practices, social decision making cultural transformation – made us a true pioneer of modern work.
Our first journey was on the Salesforce.com platform, with the idea of bringing decision making and leadership as close to the customer as possible. When work globally went online overnight, helping to solve the leadership challenges of remote work was a natural next step for us. We pivoted our tech stack over to Microsoft Teams which became the winning platform for hybrid work with good collaboration, communication and engagement in the core.
Today Fingertip is the frontrunner of modern hybrid leadership tech. Our platform enables leaders to decide, meet, plan and complete work with speed and transparency. It allows collaboration of unheard proportions anywhere, anytime, providing organizations with the situational awareness they need to create a winning strategy in the fourth industrial revolution.
Fingertip's answer
Most of our customers are executive leaders in companies who are pioneering digitalization in their respective fields. Fingertip is mostly used in executive leadership teams to improve communication, transparency, situational awareness and collaboration, helping them get things done together.
Fingertip's answer
Fingertip was invented for organizations to spend less time in communication and leadership activities, not more. Thus it streamlines every working day to focus on the most important things for the organization's success, while staying informed of all the other activity in the company. It creates an environment of asynchronous collaboration with radical transparency to reduce the cognitive load of communicating and staying informed with active measures.
Fingertip's answer
Fingertip is the first enterprise leadership system that is natively integrated in the M365 system, which is used by hundreds of millions of people globally. Our approach is centered around social decision making, where decisions are the core driver of change and value in companies. Thus leadership with Fingertip revolves around everyone participating in decision making both as an accountable and as a contributor.
Fingertip wants to break the cycle of spreadsheet- and presentation-based leadership, and make leadership a social and transparent process. With Fingertip, everyone is a leader. Fingertip can radically reduce the tools required for everyday knowledge work leadership, while keeping everyone up to pace of the organization's goals and trajectories.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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