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FAQHub.io VS Freshdesk

Compare FAQHub.io VS Freshdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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FAQHub.io logo FAQHub.io

Create your own 24/7/365 No-Code Self-Service SaaS portal in minutes. Engineered for growing businesses, our no-code SaaS FAQ knowledge base platform provides features to help you build meaningful relationships with your customers.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • FAQHub.io Landing page
    Landing page //
    2023-01-29

Creating a FAQ (Frequently Asked Questions) portal that delights your customers is essential for providing them with the information they need and improving their overall experience with your business. A well-designed FAQ portal can help reduce customer support inquiries, improve customer satisfaction, and increase conversions.

Creating a FAQ portal can be time-consuming and complex, but it doesn't have to be. FAQ Hub is a cutting-edge platform that simplifies creating, managing and optimizing a FAQ portal. With FAQ Hub, you can easily create a professional-looking FAQ portal with minimal effort, and you don't need to have any technical skills.

Some notable features include:

  • Easy to use drag and drop interface
  • Customizable designs
  • SEO optimization options
  • Built-in analytics
  • Live chat integration
  • Multi-language support
  • And more

In conclusion, with FAQ Hub you can create a FAQ portal that is tailored to the specific needs of your customers and optimized for search engines. With the right approach and regular maintenance, your FAQ portal can help to improve your search engine rankings and drive more traffic to your site.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

FAQHub.io features and specs

  • Customizable branding and design: Yes
  • Advanced search functionality: Yes
  • Easy content creation and organization: Yes
  • Team management and access controls: Yes
  • Multi-language & Multi-currency support: Yes
  • Integration with popular business tools: Yes
  • Detailed analytics and reporting: Yes
  • Customer support: Yes
  • Scalability and flexibility: Yes
  • AI assisted content generation: Yes
  • Extensive hosting methods: Yes
  • SEO optimized: Yes
  • FAQ Hub or custom domain: Yes

Freshdesk features and specs

No features have been listed yet.

FAQHub.io videos

+ Add

Revolutionize your customer support with our 24/7/365 self-service platform

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to FAQHub.io and Freshdesk)

FAQHub.io

Freshdesk

Help Desk
1 1%
Help Desk
99% 99
Customer Support
0 0%
Customer Support
100% 100
Knowledge Base
100 100%
Knowledge Base
0% 0
Internal Knowledgebase
100 100%
Internal Knowledgebase
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare FAQHub.io and Freshdesk

FAQHub.io Reviews

We have no reviews of FAQHub.io yet.
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Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than FAQHub.io. While we know about 12 links to Freshdesk, we've tracked only 1 mention of FAQHub.io. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

FAQHub.io mentions (1)

  • Transform Your Customer Experience with the Best Customer Support Tools
    At FAQ Hub, we strive to provide the best knowledge base software to help our clients improve their customer retention strategies. Our software is designed to be user-friendly andcustomisablee to meet the unique needs of each business. With our software, you can create a comprehensive FAQ section, making it easy for customers to find the information they need. This can lead to better client retention and a... Source: about 1 year ago

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing FAQHub.io and Freshdesk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wix Answers - Online help desk & customer support software built by Wix

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Jama Connect - The Leader in Requirements Management Solutions

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