Software Alternatives & Reviews

FAQHub.io VS Document360

Compare FAQHub.io VS Document360 and see what are their differences

FAQHub.io logo FAQHub.io

Create your own 24/7/365 No-Code Self-Service SaaS portal in minutes. Engineered for growing businesses, our no-code SaaS FAQ knowledge base platform provides features to help you build meaningful relationships with your customers.

Document360 logo Document360

Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.
  • FAQHub.io Landing page
    Landing page //
    2023-01-29

Creating a FAQ (Frequently Asked Questions) portal that delights your customers is essential for providing them with the information they need and improving their overall experience with your business. A well-designed FAQ portal can help reduce customer support inquiries, improve customer satisfaction, and increase conversions.

Creating a FAQ portal can be time-consuming and complex, but it doesn't have to be. FAQ Hub is a cutting-edge platform that simplifies creating, managing and optimizing a FAQ portal. With FAQ Hub, you can easily create a professional-looking FAQ portal with minimal effort, and you don't need to have any technical skills.

Some notable features include:

  • Easy to use drag and drop interface
  • Customizable designs
  • SEO optimization options
  • Built-in analytics
  • Live chat integration
  • Multi-language support
  • And more

In conclusion, with FAQ Hub you can create a FAQ portal that is tailored to the specific needs of your customers and optimized for search engines. With the right approach and regular maintenance, your FAQ portal can help to improve your search engine rankings and drive more traffic to your site.

  • Document360 Landing page
    Landing page //
    2023-09-14

Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.

Feature list of Knowledge Management Software - Document360.io

  1. Markdown Support
  2. Peer Review & Publish
  3. Category Manager
  4. Versioning & Rollback
  5. Internal Commenting
  6. Backup and Restore
  7. Custom Domain Mapping
  8. AI Powered Search
  9. Branding

FAQHub.io features and specs

  • Customizable branding and design: Yes
  • Advanced search functionality: Yes
  • Easy content creation and organization: Yes
  • Team management and access controls: Yes
  • Multi-language & Multi-currency support: Yes
  • Integration with popular business tools: Yes
  • Detailed analytics and reporting: Yes
  • Customer support: Yes
  • Scalability and flexibility: Yes
  • AI assisted content generation: Yes
  • Extensive hosting methods: Yes
  • SEO optimized: Yes
  • FAQ Hub or custom domain: Yes

Document360 features and specs

  • Search Functionality: AI powered search
  • category manager: Can add upto 6 sub categories
  • Version Control: Can maintain multiple version of the article with time stamp
  • Multilingual capability : Can localize your Knowledge base in multiple languages
  • Collaboration Tools: Collaborate with team for discussion and reviews
  • Analytics and Reporting: Powerful analytics helps you understand end-to-end user engagement, team performace,broken link analytics, collect feedback and show analytics.
  • Ticket deflector: Deflect customer support enquires to knowledge base and resude load on support team
  • Integrations and Extensions: Integration with external systems like analytics, chat, commenting, and CRO tools into your knowledge base.

FAQHub.io videos

Revolutionize your customer support with our 24/7/365 self-service platform

Document360 videos

Document360- Creating Knowledge base in minutes

More videos:

  • Review - Freshworks Customer Story — Document360
  • Review - Document360 Complex Onboarding -- User Onboarding Teardown

Category Popularity

0-100% (relative to FAQHub.io and Document360)
Help Desk
100 100%
0% 0
Knowledge Management
0 0%
100% 100
Knowledge Base
8 8%
92% 92
Document Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare FAQHub.io and Document360

FAQHub.io Reviews

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Document360 Reviews

  1. Really useful for Knowledge capturing and sharing

    We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.

    🏁 Competitors: ProProfs Knowledge Base
    👍 Pros:    Category manager- this feature with easy click / drag and drop fuctional makes the work easy.
  2. Document360 helped us to streamline protocols and internal collaboration

    I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy user interface|Organised category|Added security|Publish private or public facing

Best 25 Software Documentation Tools 2023
Document360 is a comprehensive software documentation tool that provides support for your project documentation and API documentation needs.
Source: www.uphint.com
11 Top Confluence Alternatives & Competitors For Team Collaboration
Document360’s WYSIWYG editor or Markdown editor makes it simple to produce help documentation. Markdown allows you to write in a simple, easy-to-read plain text style. It is useful when major text and mild media are used in the documentation. The find and replace function allows you to search for and replace text within your article.
Source: clickup.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
What sets it apart from Slite is its ability to create a self-serving knowledge base for customers. Since 73% of customers prefer self-service support over waiting for a reply, tools like Document360 are a great addition to have in your arsenal.
Source: remoteverse.com

Social recommendations and mentions

Based on our record, Document360 seems to be a lot more popular than FAQHub.io. While we know about 17 links to Document360, we've tracked only 1 mention of FAQHub.io. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

FAQHub.io mentions (1)

  • Transform Your Customer Experience with the Best Customer Support Tools
    At FAQ Hub, we strive to provide the best knowledge base software to help our clients improve their customer retention strategies. Our software is designed to be user-friendly andcustomisablee to meet the unique needs of each business. With our software, you can create a comprehensive FAQ section, making it easy for customers to find the information they need. This can lead to better client retention and a... Source: about 1 year ago

Document360 mentions (17)

  • Product Documentation Tools and Techniques
    If you want to try their full features, take the14-day free trial or try their freemiumwith limited features. Source: 12 months ago
  • 7 Best Alternatives To MadCap Flare
    Document360 If you want a much simpler alternative to MadCap Flare, then look no further than Document360. Document360 is a help authoring tool that allows you to create documentation in HTML or Markdown to build an engaging knowledge base for your users. Document360 makes it easy to collaborate with other authors and review content to get it ready for production. - Source: dev.to / about 1 year ago
  • Tech documentation/ technical writing
    Try Document360! Document360 is a cutting-edge software documentation and knowledge management platform that enables teams to communicate, share, track, and manage all kinds of software documentation in one location. Document360 is interactive, unlike Pages on macOS. This means that developers can add code blocks to documents with a click of the mouse! Your team can quickly compose content directly or add code... Source: over 1 year ago
  • What would be a good benchmark for Satisfaction Score for technical/developer documentation in SaaS companies?
    Product Documentation is ultimately a crucial SaaS component that, if completed successfully, can greatly increase your success. If you are looking for a tool to write and manage all product docs you can explore Document360. Source: over 1 year ago
  • Wiki or Knowledge Base
    Without rather sophisticated coding abilities, it is difficult to effectively change the front end of a wiki. You don't have to worry about maintaining the software in the back-end when using SaaS knowledge bases, like Document360 The customer service team is available around-the-clock to help you solve any issues. Source: over 1 year ago
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What are some alternatives?

When comparing FAQHub.io and Document360, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.

Wix Answers - Online help desk & customer support software built by Wix

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

Jama Connect - The Leader in Requirements Management Solutions

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.