EVE Online Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

EVE Online mentions (14)

• Can someone please tell me what the 350 here means? Noob player

  Plex, usually you need 500 to get 1 month of Omega, by buying them from the market in eve online. Or you could just buy a subscription directly from eveonline.com 1 month, 3,6 or 1 year. But if your trying to earn enough inside the gametoplex yourself to omega then you can only buy it from the market until you have the required 500. Source: about 1 year ago

• EVE Online websites passing your private data to Russia

  Well, looking at the source of eveonline.com for me instantly proved that he is sadly correct. Source: about 1 year ago

• Question about SeAT permission esi-ui.open_window.v1

  Beware of attempts to steal your account by redirecting to any site that isn't eveonline.com. Source: about 1 year ago

• RIP. I hope Chinese alliances were informed

  Idk whats the point for this, we can not access eveonline.com since years years long ago and we all using proxy and VPN to play this game. Source: over 1 year ago

• What would you like to see added in an update of local/chat?

  Better chat filters. Would love to put "eveonline.com" in the filter so the recruit a friend spammers dont show up. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago