Evallo Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Evallo mentions (3)

• A tool to make getting leads fun! Seeking Beta testers and Feedback.

  So I built a tool - evallo.app to help me create online evaluations that leads could fill up and get feedback about where they stand. It's scalable and fun. The leads learn more about themselves and I learn more about the leads, allowing me to reach out with a warm and specific solution. Source: 7 months ago

• How long did you spend on your MVP

  It took me 2 weeks to build the first version of evallo.app and I got my first customer in the 4th week. Kept iterating and will be launching a revamped version 2 next week. Source: 9 months ago

• UI for my lead generation app looks meh!

  So I'm building an web app called evallo.app and the app's UI is just meh. Okay, I've been focussed on function over UI, but I can't figure out why it looks so bland. Can't put my finger on it. Any insight would be highly appreciated. Since I am a one-man team, I also have to prioritize which UI change can have the highest impact, so let me know if you have any thoughts. Source: 11 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago