Embedly Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Embedly mentions (13)

• Automod remove videos less than 1second long?

  You can see what kinds of properties you can see for media - I fed the URL of a video into embed.ly as that document suggested, but none of the fields returned gave me a video length... You may want to try with one of the images posted to your sub and see what properties you get. Maybe there's something else in the metadata you can search for that is common across the short videos. Source: 7 months ago

• Embedding videos on reddit

  Some people report success with getting approved by https://embed.ly/, others report that service never responded to them. Source: 12 months ago

• free-for.dev

  Embed.ly — Provides APIs for embedding media in a webpage, responsive image scaling, extracting elements from a webpage. Free for up to 5,000 URLs/month at 15 requests/second. - Source: dev.to / over 1 year ago

• How to ban specific YouTube links?

  Use https://embed.ly to extract the MEDIA_AUTHoR or MEDIA_AUTHOR_URL from the link and add it to either of the 2 rules below. Source: over 1 year ago

• How does Reddit embed “unavailable” Youtube videos? (example included)

  If you pull up that script, it references "cdn.embedly.com", a third-party content delivery network. See their home page at https://embed.ly/. Source: about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago