eGain Mail
ProProfs Help Desk
Zoho Mail
Microsoft Outlook
Zendesk
Microsoft Exchange
Google Forms
Apple Mail
Intercom
Zendesk
Freshdesk
Drift
tawk.to
LiveAgent
LiveChat
Crisp Chat
eGain Mail, the pioneer in web-based email management software for customer service, helps companies manage large volumes of customer emails - free form and generated via structured web forms - responsively, effectively, and securely.
Manage and respond to customer emails (free form and web form) with automated routing, flexible workflow, agent productivity tools, and reporting. Monitor social channels (Twitter, YouTube, Facebook, and Instagram) and respond to customer inquiries.
Its secure module delivers confidential, secure content via a secure portal and a pointer to that content delivered by email or message.
When your business responds to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately. As one client said, "We could not run that business we are operating today without the (eGain) email management capability. We take it for granted now... but it’s absolutely the bedrock of what we do."
eGain Mail IntercomNo features have been listed yet.
Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.
Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
ProProfs Help Desk - Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.
Drift - A messaging app that helps you grow your business.