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EasyVista VS BMC Remedy

Compare EasyVista VS BMC Remedy and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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EasyVista logo EasyVista

EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

BMC Remedy logo BMC Remedy

IT Service Management Suite
Not present
  • BMC Remedy Landing page
    Landing page //
    2023-09-17

EasyVista features and specs

  • User-Friendly Interface
    EasyVista is designed with a user-friendly interface that makes it simple for users to navigate and use its features without extensive training.
  • Customization
    The platform allows for significant customization to tailor workflows and processes to fit an organization’s specific needs.
  • Integration Capabilities
    EasyVista can integrate with a variety of other software systems, which is crucial for organizations looking to create a seamless IT ecosystem.
  • Mobile Access
    The software includes mobile capabilities, allowing users to access and manage IT services and support from their mobile devices.
  • Strong Support and Community
    EasyVista offers strong customer support and has an active community of users and experts, which can be very helpful for troubleshooting and learning best practices.
  • Automation Features
    The platform includes robust automation capabilities which can help reduce manual work and improve efficiency in IT service management.

Possible disadvantages of EasyVista

  • Cost
    Compared to some competitors, EasyVista can be quite expensive, which might be a barrier for small to medium-sized enterprises.
  • Complexity in Advanced Features
    While the basic features are user-friendly, some of the advanced features can be complex and may require additional training or expertise to utilize effectively.
  • Customization Limitations
    Despite its customization capabilities, some users find there are limitations that prevent them from fully tailoring the system to their needs.
  • Occasional Performance Issues
    There have been reports of occasional performance issues, such as slow load times, which can hinder productivity.
  • Implementation Time
    The initial setup and implementation of EasyVista can be time-consuming, requiring significant effort to get everything configured according to an organization’s requirements.

BMC Remedy features and specs

  • Comprehensive ITSM Suite
    BMC Remedy offers a complete suite of IT Service Management tools, covering incident management, problem management, change management, and more, allowing organizations to centralize their IT operations.
  • Customization and Scalability
    The platform is highly customizable and scalable, enabling it to meet the specific needs of organizations of various sizes and industries.
  • Integration Capabilities
    BMC Remedy integrates well with other enterprise systems, such as CMDBs and monitoring tools, providing a unified view and smoother operations.
  • Advanced Automation
    BMC Remedy incorporates automation features that help streamline IT processes, reducing manual efforts, and increasing efficiency.
  • Strong Reporting and Analytics
    It comes with powerful reporting and analytics tools that help organizations make data-driven decisions by offering deep insights into IT service performance.
  • Multi-Cloud Support
    Supports multi-cloud environments, making it easier to manage cloud-based and on-premise infrastructures cohesively.
  • User-Friendly Interface
    The platform offers a user-friendly interface that enhances the user experience and simplifies navigation and task execution.
  • Comprehensive Asset Tracking
    BMC Remedy Asset Management offers detailed tracking of IT assets, providing full lifecycle management from procurement to retirement, which helps organizations maintain a clear overview of their assets.
  • Compliance Management
    The tool offers features to ensure compliance with standards and audits, helping organizations avoid legal issues and maintain conformity with industry regulations.
  • Comprehensive Reporting and Analytics
    The software provides robust reporting and analytics tools that help in making informed business decisions based on asset data and trends.

Possible disadvantages of BMC Remedy

  • High Cost
    The solution is considered expensive, particularly for small to medium-sized businesses, when compared to other ITSM tools in the market.
  • Complex Implementation
    Implementing BMC Remedy can be complex and time-consuming, often requiring experienced professionals for a successful rollout.
  • Steep Learning Curve
    Due to its extensive and feature-rich nature, new users may find BMC Remedy difficult to learn and might require substantial training.
  • Performance Issues
    Some users have reported performance issues, particularly when dealing with large volumes of data or in highly customized environments.
  • Maintenance and Upgrades
    Maintaining and upgrading the system can be resource-intensive, requiring regular attention to ensure optimal performance and to stay up-to-date with the latest features.
  • Dependence on Professional Services
    Due to its complexity, organizations might find themselves dependent on professional services for customizations, integrations, and troubleshooting, leading to additional costs.
  • Complexity
    Due to its extensive features and capabilities, the platform can be complex and challenging to learn and implement for new users without proper training.
  • Cost
    BMC Remedy Asset Management can be expensive, especially for small to mid-sized businesses, both in terms of initial implementation and ongoing maintenance costs.
  • Dependency on IT Support
    Organizations may need to rely heavily on IT support for system maintenance, configuration, and troubleshooting, which can divert resources away from other IT tasks.

Analysis of EasyVista

Overall verdict

  • EasyVista is generally considered a good option for organizations looking for a robust IT service management solution. It is well-regarded for its flexibility, ease of use, and comprehensive feature set. The platform receives positive reviews from users for its ability to handle complex workflows and its integration capabilities with other IT systems.

Why this product is good

  • EasyVista is a service management platform that offers a variety of features designed to improve IT service delivery and customer satisfaction. It is particularly known for its user-friendly interface, customizable dashboards, and automation capabilities, which can enhance productivity and efficiency. The platform supports ITIL best practices and offers solutions for incident, problem, change, and asset management.

Recommended for

    EasyVista is recommended for mid-sized to large enterprises that require scalable service management solutions. It is suitable for industries that need IT service management, including education, healthcare, finance, and telecommunications. Organizations looking for a solution to streamline their IT processes and enhance user experience may find EasyVista to be a valuable asset.

Analysis of BMC Remedy

Overall verdict

  • Overall, BMC Remedy is a strong choice for organizations looking for a comprehensive and customizable IT service management solution. It caters well to large enterprises that require a scalable platform capable of managing a wide array of IT service management functions.

Why this product is good

  • BMC Remedy is considered a good IT service management suite because it offers robust features for incident, change, and problem management. It is known for its scalability, flexibility, and comprehensive suite of tools that enable organizations to streamline their service management processes. Integration capabilities with other IT and business systems further enhance its utility for enterprises seeking to improve IT workflows and customer support. Additionally, its user interface is designed to improve the user experience, and BMC provides strong customer support and resources to help organizations effectively implement and use the software.

Recommended for

  • Large enterprises with complex IT infrastructure
  • Organizations seeking high customization and integration capabilities
  • Businesses in need of robust incident, change, and problem management features
  • IT departments that demand scalable and flexible service management solutions

EasyVista videos

+ Add

EasyVista Domains and Why You Should Care

More videos:

  • Review - New IT needs New Thinking - A video introduction to EasyVista

BMC Remedy videos

+ Add

Customer Training: Administering in BMC Remedy AR System 9.0

More videos:

  • Review - Managing Software licenses with BMC Remedy Asset Management
  • Review - BMC Remedy 9 ITSM: Modern, Mobile and Easy to Use. See How.
  • Review - BMC Remedy Live! 30 Minutes to Better Asset Management

Category Popularity

0-100% (relative to EasyVista and BMC Remedy)

EasyVista

BMC Remedy

Help Desk
100 100%
Help Desk
0% 0
HR
0 0%
HR
100% 100
Service Desk
100 100%
Service Desk
0% 0
Business & Commerce
22 22%
Business & Commerce
78% 78

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare EasyVista and BMC Remedy

EasyVista Reviews

We have no reviews of EasyVista yet.
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BMC Remedy Reviews

20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
BMC Remedy Asset Management provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation. It combines financial, contractual, and IT data to provide complete visibility over your assets. Its native integration with IT infrastructure library...
Source: infraon.io

What are some alternatives?

When comparing EasyVista and BMC Remedy, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

FinancialForce HCM - FinancialForce.com provides cloud back-office applications for Salesforce CRM.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

StarGarden HCM - StarGarden HCM is an integrated HR and Payroll software with workflow automation tools.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Vibe HCM - Vibe HCM is a recruiting and employee engagement platform.

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