Software Alternatives, Accelerators & Startups
Register | Login

SolarWinds Service Desk VS BMC Remedy

Compare SolarWinds Service Desk VS BMC Remedy and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

BMC Remedy logo BMC Remedy

IT Service Management Suite
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16
  • BMC Remedy Landing page
    Landing page //
    2023-09-17

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

BMC Remedy features and specs

  • Comprehensive ITSM Suite
    BMC Remedy offers a complete suite of IT Service Management tools, covering incident management, problem management, change management, and more, allowing organizations to centralize their IT operations.
  • Customization and Scalability
    The platform is highly customizable and scalable, enabling it to meet the specific needs of organizations of various sizes and industries.
  • Integration Capabilities
    BMC Remedy integrates well with other enterprise systems, such as CMDBs and monitoring tools, providing a unified view and smoother operations.
  • Advanced Automation
    BMC Remedy incorporates automation features that help streamline IT processes, reducing manual efforts, and increasing efficiency.
  • Strong Reporting and Analytics
    It comes with powerful reporting and analytics tools that help organizations make data-driven decisions by offering deep insights into IT service performance.
  • Multi-Cloud Support
    Supports multi-cloud environments, making it easier to manage cloud-based and on-premise infrastructures cohesively.
  • User-Friendly Interface
    The platform offers a user-friendly interface that enhances the user experience and simplifies navigation and task execution.
  • Comprehensive Asset Tracking
    BMC Remedy Asset Management offers detailed tracking of IT assets, providing full lifecycle management from procurement to retirement, which helps organizations maintain a clear overview of their assets.
  • Compliance Management
    The tool offers features to ensure compliance with standards and audits, helping organizations avoid legal issues and maintain conformity with industry regulations.
  • Comprehensive Reporting and Analytics
    The software provides robust reporting and analytics tools that help in making informed business decisions based on asset data and trends.

Possible disadvantages of BMC Remedy

  • High Cost
    The solution is considered expensive, particularly for small to medium-sized businesses, when compared to other ITSM tools in the market.
  • Complex Implementation
    Implementing BMC Remedy can be complex and time-consuming, often requiring experienced professionals for a successful rollout.
  • Steep Learning Curve
    Due to its extensive and feature-rich nature, new users may find BMC Remedy difficult to learn and might require substantial training.
  • Performance Issues
    Some users have reported performance issues, particularly when dealing with large volumes of data or in highly customized environments.
  • Maintenance and Upgrades
    Maintaining and upgrading the system can be resource-intensive, requiring regular attention to ensure optimal performance and to stay up-to-date with the latest features.
  • Dependence on Professional Services
    Due to its complexity, organizations might find themselves dependent on professional services for customizations, integrations, and troubleshooting, leading to additional costs.
  • Complexity
    Due to its extensive features and capabilities, the platform can be complex and challenging to learn and implement for new users without proper training.
  • Cost
    BMC Remedy Asset Management can be expensive, especially for small to mid-sized businesses, both in terms of initial implementation and ongoing maintenance costs.
  • Dependency on IT Support
    Organizations may need to rely heavily on IT support for system maintenance, configuration, and troubleshooting, which can divert resources away from other IT tasks.

Analysis of SolarWinds Service Desk

Overall verdict

  • Overall, SolarWinds Service Desk is a solid choice for organizations looking for a reliable ITSM tool. It is well-suited for businesses of various sizes and offers a good balance of functionality, usability, and support. However, it's important to assess specific organizational needs and explore user reviews and demos before making a final decision.

Why this product is good

  • SolarWinds Service Desk is widely regarded as a comprehensive IT service management solution. It offers features like incident management, problem management, change management, and asset management, making it suitable for organizations that need a robust tool for managing IT services. Its ease of use, customization capabilities, and integration options further enhance its appeal. Additionally, the platform provides analytics and reporting features that help in tracking KPIs and improving service delivery.

Recommended for

    SolarWinds Service Desk is recommended for mid-sized to large organizations that require a comprehensive ITSM solution. It is ideal for businesses looking to enhance their IT operations with a focus on improving service delivery, collaboration, and asset management. It's also good for teams that need a tool that integrates well with other systems and provides insights through robust reporting.

Analysis of BMC Remedy

Overall verdict

  • Overall, BMC Remedy is a strong choice for organizations looking for a comprehensive and customizable IT service management solution. It caters well to large enterprises that require a scalable platform capable of managing a wide array of IT service management functions.

Why this product is good

  • BMC Remedy is considered a good IT service management suite because it offers robust features for incident, change, and problem management. It is known for its scalability, flexibility, and comprehensive suite of tools that enable organizations to streamline their service management processes. Integration capabilities with other IT and business systems further enhance its utility for enterprises seeking to improve IT workflows and customer support. Additionally, its user interface is designed to improve the user experience, and BMC provides strong customer support and resources to help organizations effectively implement and use the software.

Recommended for

  • Large enterprises with complex IT infrastructure
  • Organizations seeking high customization and integration capabilities
  • Businesses in need of robust incident, change, and problem management features
  • IT departments that demand scalable and flexible service management solutions

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

BMC Remedy videos

+ Add

Customer Training: Administering in BMC Remedy AR System 9.0

More videos:

  • Review - Managing Software licenses with BMC Remedy Asset Management
  • Review - BMC Remedy 9 ITSM: Modern, Mobile and Easy to Use. See How.
  • Review - BMC Remedy Live! 30 Minutes to Better Asset Management

Category Popularity

0-100% (relative to SolarWinds Service Desk and BMC Remedy)

SolarWinds Service Desk

BMC Remedy

Help Desk
100 100%
Help Desk
0% 0
HR
0 0%
HR
100% 100
Service Desk
100 100%
Service Desk
0% 0
Business & Commerce
0 0%
Business & Commerce
100% 100

User comments

Share your experience with using SolarWinds Service Desk and BMC Remedy. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare SolarWinds Service Desk and BMC Remedy

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

BMC Remedy Reviews

20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
BMC Remedy Asset Management provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation. It combines financial, contractual, and IT data to provide complete visibility over your assets. Its native integration with IT infrastructure library...
Source: infraon.io

What are some alternatives?

When comparing SolarWinds Service Desk and BMC Remedy, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

FinancialForce HCM - FinancialForce.com provides cloud back-office applications for Salesforce CRM.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

StarGarden HCM - StarGarden HCM is an integrated HR and Payroll software with workflow automation tools.

SysAid - SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI

Vibe HCM - Vibe HCM is a recruiting and employee engagement platform.

Loading...