Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, DynamoDB should be more popular than Freshdesk. It has been mentiond 104 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
DynamoDB is a powerful NoSQL database provided by AWS, designed to handle large amounts of data efficiently. However, for newcomers, understanding the nuances of querying DynamoDB tables can be challenging, particularly when it comes to the differences between KeyConditionExpression and FilterExpression. This blog post aims to clarify these concepts and provide practical examples of their usage. - Source: dev.to / about 1 month ago
Event Producers: Generate streams of events, which can be implemented using straightforward microservices with AWS Lambda (for serverless computing), Amazon DynamoDB Streams (to captures changes to DynamoDB tables in real-time), Amazon S3 Event Notifications (Notify when certain events occur in S3 buckets) or AWS Fargate (a serverless compute engine for containers). - Source: dev.to / about 2 months ago
The first is AWS DynamoDB which is going to act as our NoSQL database for our project which we’re also going to pair with a Single-Table design architecture. - Source: dev.to / about 2 months ago
DynamoDB - 25GB NoSQL DB EC2 - 750 hours per month of t2.micro or t3.micro(12mo). 100GB egress per month. - Source: dev.to / 4 months ago
After two years, I moved to a Web3 startup where I was given a lead software engineer role. This new role gave me more hands-on experience with AWS, where I've learned to implement serverless technologies like Lambda and DynamoDB. - Source: dev.to / 6 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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