Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Dropzone. We know about 12 links to it since March 2021 and only 9 links to Dropzone. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
MicDrop - Add a global "mute microphone" button in the status bar (https://getmicdrop.com/) AltTab - Give the same (sane) behaviour to cmd+tab as alt+tab on Windows (https://alt-tab-macos.netlify.app/) Rectangle - Window snapping (https://rectangleapp.com/) Maccy - A clipboard history manager (https://maccy.app/) DropZone - Add a "shelf" zone in the same way as Dropover. It's less good than Dropover, but it's... - Source: Hacker News / 12 days ago
The tools I use: Arc Browser - Nothing special here, I am just enjoying this browser right now. Dropzone - Used to automate the screenshots iScreenshoter - My screenshot app of choice even though the misspelling gives me hives. Dataview Plugin Templater Plugin Quick Add Plugin. Source: 12 months ago
Another app that I installed is Dropzone. I used Dropzone to easily copy and move files. It’s free and easy to use. - Source: dev.to / about 1 year ago
I'm looking for a Windows program similar to Dropzone that allows me to drag and drop files and upload them directly to sites like Imgur and WeTransfer. Source: over 1 year ago
If you like pathfinder stacks, check out Dropzone by Aptonic. Really nice menubar app that activates when you select and drag files. I found it to be way more useful than Pathfinder's stacks. Source: about 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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