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Draft.js VS tawk.to

Compare Draft.js VS tawk.to and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Draft.js logo Draft.js

Rich Text Editor Framework for React

tawk.to logo tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
  • Draft.js Landing page
    Landing page //
    2022-03-29
  • tawk.to Landing page
    Landing page //
    2023-07-22

Draft.js features and specs

  • Rich Text Editing
    Draft.js provides a powerful framework for building rich text editors with a high level of customization, allowing developers to implement various formatting and styling options with ease.
  • Immutable.js Integration
    Draft.js uses Immutable.js to manage editor state, which can lead to improved performance and easier state management, as it helps avoid unnecessary re-renders and mutations.
  • Extensibility
    The library offers the ability to create custom blocks, decorations, and plugins, enabling developers to extend and tailor the editor's behavior to their specific needs.
  • Facebook Support
    Draft.js is developed and maintained by Facebook, which suggests a certain level of reliability and indicates a strong backing in terms of updates and community support.
  • Comprehensive Documentation
    The library is well-documented, with comprehensive guides and examples that help developers get started quickly and understand the full potential of the framework.

Possible disadvantages of Draft.js

  • Complexity
    Draft.js has a steep learning curve, especially for developers who are not familiar with React or Immutable.js, as it requires understanding its unique architecture and concepts.
  • Bundle Size
    The inclusion of Immutable.js can lead to a larger bundle size for web applications, which might be a concern for developers aiming for minimalistic and fast-loading applications.
  • Limited Built-in Features
    Draft.js provides a basic editor out of the box, which means developers often need to implement or find third-party plugins for advanced features like tables, embedded media, or collaborative editing.
  • Customizability Overhead
    While high customizability is a strength, it also means that basic implementations may involve more boilerplate code and setup compared to other, more out-of-the-box solutions.
  • Sparse Updates
    Draft.js does not receive updates as frequently as some other open-source projects, which can lead to uncertainty around the timeline for bug fixes or new feature implementations.

tawk.to features and specs

  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

Analysis of tawk.to

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Draft.js videos

+ Add

Live coding โ€“ย Draft.js copy-paste fix

tawk.to videos

+ Add

Tawk.to reviewโ€Šโ€”โ€Šunbelievably rich live chat software for free

More videos:

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

Category Popularity

0-100% (relative to Draft.js and tawk.to)

Draft.js

tawk.to

Developer Tools
100 100%
Developer Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Text Editors
100 100%
Text Editors
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Draft.js and tawk.to

Draft.js Reviews

We have no reviews of Draft.js yet.
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tawk.to Reviews

9 Best Tidio Alternatives Compared
Tawk.to is a great solution for startups and small businesses. Itโ€™s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp is a multichannel customer support platform. Itโ€™s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the worldโ€™s...
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the รขย€ยœPowered by tawk.toรขย€ย branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.
Source: krisp.ai

Social recommendations and mentions

Based on our record, tawk.to should be more popular than Draft.js. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Draft.js mentions (28)

  • Rebuilding a web text editor
    Therefore, we wanted to choose a low-level framework that would solve most of the issues related to text input. We settled on Draft.js, which was quite popular at the time (2020). All we had to do was integrate it into our current system, attach it to the data storage, and implement the ability to edit styles with our constructorโ€”done. - Source: dev.to / 8 months ago
  • Introducing react-rte-light: A Lightweight Rich Text Editor for React
    Are you looking for a lightweight, flexible, and modern rich text editor for your React applications? Look no further! I'm excited to share react-rte-light, a TypeScript-based rich text editor built with Draft.js. Itโ€™s designed to work seamlessly with React 16.8 to 19, offering a minimal-dependency alternative to heavier editors like React Quill. Whether you're building a blog platform, a note-taking app, or a... - Source: dev.to / about 1 year ago
  • Lexical 0.24 with Vanilla JS: Getting started
    Lexical is an open source project and considered the successor of Draft.js. It is primarily developed by Meta, licensed under MIT. It is not restricted to React, but supports Vanilla JS, too. The flexibility enables us to integrate it with other JS libraries such as Svelte and Vue. - Source: dev.to / over 1 year ago
  • Ask HN: Is there a licensable/free version of the "Substack" email editor?
    - https://draftjs.org/ If you're talking about liking the full experience with settings and previews, that I'm afraid is all custom built. I can't imagine an open source reusable one being out there, but I could be wrong! - Source: Hacker News / almost 2 years ago
  • Which Rich Text Editor to use ?
    I've always used Quill and always satisfied with it. It can be adapted to React Native as well. Despite the most popular RTE is Draft js it has some limitations on mobile. Source: about 3 years ago
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tawk.to mentions (47)

  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: about 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago
  • SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
    Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 3 years ago
  • Best Plugin to use Whatsapp as a chatservice on your website?
    I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 3 years ago
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What are some alternatives?

When comparing Draft.js and tawk.to, you can also consider the following products

Quill - Powerful, API-driven rich text editor

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Next.js - A small framework for server-rendered universal JavaScript apps

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

ProseMirror - A toolkit for building rich-text editors on the web

Crisp Chat - Multi-channel customer support software

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