Software Alternatives & Startups
Register | Login

Donkey.support VS CloudLinux

Compare Donkey.support VS CloudLinux and see what are their differences

Donkey.support

Support chat that lives in your Discord Server. Reply from Slack, Discord, or Telegram threads, and follow up by email when replies go unseen.

Rating
0 reviews
Pricing
Freemium €4.99 / Monthly
Promote on VibeVoted
Alternatives Is it good?
CloudLinux

Making Linux secure, stable, and profitable for thousands of hosting providers and data centers worldwide.

Rating
0 reviews
Pricing
Open source
Promote on VibeVoted
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Base details

Website, pricing, platforms and company facts side by side.

Donkey.support
CloudLinux
Website donkey.support cloudlinux.com
Pricing
Freemium €4.99 / Monthly Official pricing
Open source
Platforms
Web Slack Discord Telegram +1
—
Company Startup from the Netherlands · 1 - 9 employees · 2026 —
Listed in
Customer Support Help Desk Customer Service Live Chat Productivity +2
Hosting Web Hosting Cloud Hosting VPS Hosting +1

About Donkey.support and CloudLinux

In their own words, as submitted to SaaSHub.

Donkey.support
CloudLinux

Easiest question of your life: do you really want to add another support inbox to your life? Easiest answer: NO OFCOURSE NOT! I built Donkey Support (🫏) because I didn't either. I already have enough messaging apps as it is. So in order to leverage those, I built a simple support widget, in which...

Read more about Donkey.support

No description of CloudLinux yet.

Features and specs

What each product offers, as listed by its team.

Donkey.support 0 features
CloudLinux 5 features

No features have been listed yet.

  • Enhanced Server Stability
    CloudLinux uses its lightweight virtualization technology (LVE) to isolate each tenant on a shared hosting server, preventing any single user from consuming excessive resources and crashing the server for everyone else. This ensures consistent uptime and performance.
  • Improved Security with HardenedPHP and KernelCare
    CloudLinux offers HardenedPHP, which patches old and unsupported PHP versions against known vulnerabilities, and KernelCare, which provides live kernel patching without requiring server reboots. These features significantly enhance server security posture.
  • Resource Limit Management
    Administrators can set granular resource limits (CPU, memory, I/O, number of processes, etc.) per user account using LVE Manager. This makes it easy to manage shared hosting environments and ensure fair resource distribution among tenants.
  • CageFS File System Virtualization
    CageFS creates a virtualized file system for each user, preventing them from seeing other users on the server, viewing sensitive configuration files, or exploiting server vulnerabilities. This adds an important layer of isolation and security.
  • Wide Compatibility with Hosting Panels
    CloudLinux integrates seamlessly with popular hosting control panels such as cPanel, Plesk, and DirectAdmin, making it straightforward for hosting providers to adopt without overhauling their existing infrastructure or workflows.

Possible disadvantages

  • Additional Licensing Cost
    CloudLinux requires a paid monthly or annual license on top of the base server cost. For smaller hosting providers or individual server owners, this additional expense can add up and may not always be justifiable compared to free alternatives.
  • Limited to CentOS/RHEL-Based Systems
    CloudLinux is built on top of RHEL/CentOS and does not support other Linux distributions like Ubuntu or Debian. This limits its adoption for hosting providers who prefer or already run non-RHEL-based environments.
  • Learning Curve for Configuration
    While CloudLinux provides powerful resource management tools, properly configuring LVE limits, CageFS, PHP Selector, and other features requires a solid understanding of the platform. Misconfiguration can lead to users being unnecessarily restricted or resources being poorly allocated.
  • Potential Performance Overhead
    The additional layers of virtualization, resource monitoring, and file system isolation introduced by CloudLinux can impose a slight performance overhead on the server compared to running a bare, unmodified Linux distribution without these controls.
  • Dependency on CloudLinux Ecosystem
    Adopting CloudLinux means relying on their ecosystem for kernel updates, PHP patches, and security fixes. If the company experiences delays in releasing patches or changes its pricing/licensing model, hosting providers may find themselves locked into a dependency that is difficult to migrate away from.

Analysis

An editorial look at what each product does well and who it suits.

Donkey.support
CloudLinux

Overall verdict

  • Donkey.support appears to be a niche or emerging customer support / helpdesk-related service, but there is limited independent, verifiable information available about it, so it should be evaluated cautiously and tested on a small scale before full commitment.

Why this product is good

  • May offer a simplified or affordable alternative to larger, more established customer support platforms
  • Could provide niche-specific tools tailored to certain business needs
  • Potentially easier onboarding for small teams or startups compared to enterprise-level solutions
  • Lack of widespread reviews could mean it's newer, which may include modern features

Recommended for

  • Small businesses or startups exploring budget-friendly support tools
  • Users willing to try newer platforms before they scale in popularity
  • Teams needing a lightweight helpdesk solution without complex enterprise requirements
  • Early adopters comfortable with limited third-party reviews or track record

Overall verdict

  • CloudLinux is a well-regarded, mature Linux OS distribution and toolset specifically designed for shared hosting and multi-tenant server environments, offering strong isolation, resource management, and security features that make it a solid choice for hosting providers.

Why this product is good

  • Provides LVE (Lightweight Virtual Environment) technology for per-tenant resource isolation, preventing 'bad neighbor' effects on shared servers
  • Enhances server stability and security by isolating users so that one account's issues (crashes, resource spikes) don't affect others
  • Offers extended lifecycle support (longer than standard CentOS/RHEL support windows), which is valuable for legacy systems
  • Includes tools like CloudLinux OS Shield, Imunify360 integration, and hardened kernel options for improved security
  • Compatible with popular control panels like cPanel and Plesk, making it easy to integrate into existing hosting stacks
  • Backed by an established company with a long track record in the hosting industry and responsive support
  • Offers granular control over CPU, memory, I/O, and other resources per user account
  • Provides PHP Selector and multiple PHP version support, useful for hosting providers serving diverse client needs

Recommended for

  • Web hosting companies running shared or reseller hosting environments
  • Hosting providers needing to isolate customer accounts on the same physical server
  • Businesses requiring extended OS support lifecycles beyond standard RHEL/CentOS EOL dates
  • Enterprises using cPanel or Plesk that want tighter security and resource control
  • Hosting companies looking to reduce support tickets caused by noisy-neighbor resource contention
  • IT teams managing multi-tenant infrastructure who need governance and monitoring tools built into the OS layer

Videos

Walkthroughs and reviews on video.

Donkey.support 0 videos + Add
CloudLinux 3 videos + Add

No Donkey.support videos yet. You could help us improve this page by suggesting one.

When To Use Cloudlinux On Your Virtual Private Server (VPS)

More videos

  • - CloudLinux OS+ in a minute: Explore Features
  • - How CloudLinux Plans to Keep CentOS 6 Alive

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Donkey.support
CloudLinux
100% 100%
Live Chat
0% 0%
0% 0%
Hosting
100% 100%
100% 100%
Customer Support
0% 0%
0% 0%
Cloud Hosting
100% 100%

Questions & Answers

As answered by people managing Donkey.support and CloudLinux.

What's the story behind your product?

Donkey.support's answer

Donkey.support was created out of a need for a streamlined and integrated customer support solution, particularly for independent founders and small teams. The founder, sjorsfest, experienced the friction of context switching between various work tools and support platforms. Donkey.support was developed to solve this by allowing support to be managed directly from the communication tools teams already use, like Slack and Discord, with an easy-to-implement chat widget for websites. The goal is to provide an effective, affordable, and no-bloat support system for indie makers and startups.

How would you describe the primary audience of your product?

Donkey.support's answer

The primary audience for Donkey.support consists of indie founders, solo founders, and small startup teams who are actively involved in their company's support operations. This includes developers building SaaS products and bootstrapped businesses that require an efficient, no-frills customer support solution. The ideal user values simplicity, affordability, and the ability to manage support from within their existing communication channels like Slack or Discord.

What makes your product unique?

Donkey.support's answer

Donkey.support stands out due to its unique positioning as a support chat widget that lives directly within your Discord server. It offers the flexibility to reply from Slack, Discord, or Telegram, eliminating the need for context switching. Key differentiators include unique features like automatic email follow-ups for missed replies, customizable widgets, and verified visitor context through signed metadata. It's designed for simplicity, allowing for a live setup in minutes, with pricing structured for indie founders, avoiding per-seat costs. The emphasis on being a simple, effective tool without bloat also sets it apart.

Who are some of the biggest customers of your product?

Donkey.support's answer

As Donkey.support is targeted towards indie founders and small startups, it does not have a list of "biggest customers" in the traditional enterprise sense. Its user base consists of numerous small businesses and independent creators who are looking for an efficient and affordable customer support solution.

Why should a person choose your product over its competitors?

Donkey.support's answer

Donkey.support offers a unique blend of convenience, affordability, and integration. Unlike competitors that may require complex setup or have expensive per-seat pricing, Donkey.support allows for a live setup in minutes and is priced with indie founders in mind. Its core strength lies in allowing support replies directly from platforms teams already use, such as Slack, Discord, or Telegram, thus minimizing context switching. The features like automatic email follow-ups and customizable widgets provide a comprehensive yet uncomplicated support solution, making it an attractive choice for small, agile teams.

Which are the primary technologies used for building your product?

Donkey.support's answer

Donkey.support is built using a modern web stack, including a robust backend and a flexible frontend. The core technologies leverage cloud infrastructure for scalability and reliability. Specific details on the exact programming languages and frameworks are not publicly disclosed, but the focus is on a smooth and efficient user experience.

User comments

Share your experience with using Donkey.support and CloudLinux. For example, how are they different and which one is better?

Log in or Post with

Alternatives to Donkey.support and CloudLinux

When comparing Donkey.support and CloudLinux, you can also consider the following products.

Loading...