DevSkiller VS Freshdesk

DevSkiller Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

DevSkiller mentions (4)

• Leetcode and HackerRank coding tests don't work in developer interviews.

  I don't like HackerRank but I have done few https://devskiller.com/ and they are excellent. Source: over 1 year ago

• Can we talk about how absurd it is that translation agencies always send translation tests?

  There are websites (https://devskiller.com/, for example) that sell pre-screening tests to companies that hire devs. I know people from all these professions and they take a test when they apply for a position at a new company. I've applied for several non-translation positions and they all had tests. I really don't know what you're talking about. Source: almost 2 years ago

• At what companies have you had a positive technical interviewing experience?

  Two companies that used https://devskiller.com The problems aren't necessarily easy, but they were a holistic direct representation of the required skill set. Source: over 2 years ago

• Good .NET Interview Q&A Resource?

  You could sign up for a trial of automated online .NET testing tools and do some trial runs yourself, e.g. https://devskiller.com/. Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago