Software Alternatives, Accelerators & Startups

Desk360 VS PackageX Receive

Compare Desk360 VS PackageX Receive and see what are their differences

Desk360 logo Desk360

Desk360 is an omnichannel customer support tool that enables to manage all customer requests on one page. It can be integrated into 12 different channels and offers detailed reports on both products and users.

PackageX Receive logo PackageX Receive

PackageX Receive digitizes package-receiving operations and delivers world-class package management solutions.
  • Desk360 Landing page
    Landing page //
    2022-07-12

Desk360 solutions let you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, Desk360 has been built in such a way that it can always be improved according to your feedback.

  • PackageX Receive Landing page
    Landing page //
    2022-10-06

Our package management software uses machine vision and AI to automate your mailroom and front desk operations. PackageX Receive is easy to use, highly scalable, and works across industries, including:

  1. πŸŽ“ Higher Education,
  2. 🏑 Real Estate, and
  3. πŸ‘¨β€πŸ’» Virtual Offices,
  4. 🏒 Co-working Spaces, and
  5. πŸ›ŽοΈ Hotels & Restaurants

How it works?

Simply snap a photo of any package or delivery label (even handwritten! ✍️), and our package management software will: 🌟 Automatically extract all relevant information, 🌟 Match deliveries to the correct recipients, 🌟 Manage notifications, 🌟 Send alerts and reminders to all recipients, 🌟 Collect proof of pickups, and 🌟 Keep track of every item that enters and leaves your mailroom

Why PackageX Receive?

πŸ‘‰ Trusted by smart teams at WeWork, DelVal, and more in 210+ cities worldwide πŸ‘‰ 100% powered by the cloud. No specialized hardware needed! πŸ‘‰ Scan packages and notify recipients with the click of a single button πŸ‘‰ Painless inbound and outbound package tracking πŸ‘‰ Quick and powerful search: search by carrier, retailer, sender, sender address, or recipient πŸ‘‰ Users can assign a designated pickup person to collect all of their business's packages πŸ‘‰ Real-time data and insightful analytics for smarter mailroom operation management πŸ‘‰ Custom branding features to personalize email communication πŸ‘‰ Access to our "Virtual Mailroom" features. Convenient call to action buttons within your notification emails.

PackageX Receive

Pricing URL
-
$ Details
paid Free Trial
Platforms
Web Android iOS iPhone Browser

Desk360 features and specs

  • A complete support with 360-degree customer view: Yes
  • Ticket system: Yes
  • Team Collaboration: Yes
  • Reports on Agent Performance and Ticket Volume: Yes
  • Mobile SDK in 40 Languages: Yes

PackageX Receive features and specs

No features have been listed yet.

Desk360 videos

Desk360 - Promotional Video

More videos:

  • Review - Desk360 - Omnichannel Customer Support Platform

PackageX Receive videos

Automate Package Receiving Operations - PackageX Receive

Category Popularity

0-100% (relative to Desk360 and PackageX Receive)
Customer Support
100 100%
0% 0
Logistics
0 0%
100% 100
CRM
100 100%
0% 0
Shipping and Tracking
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Desk360 and PackageX Receive

Desk360 Reviews

  1. Highly Recommended!

    I can manage all my customer feedback and reviews in one platform thanks to Desk360! I don’t need to check my support mail, App Store or any other feedback channels. The dashboard is very easy to use. I don’t get lost between complicated pages. I strongly recommend Desk360 to all mobile app developers.

    πŸ‘ Pros:    Easy to use|Easy integration|Cost effective
    πŸ‘Ž Cons:    Instagram
  2. Totally satisfied!

    Desk360 is a great solution to manage all your customer feedbacks/reviews in one place. Easy to use and price is quite reasonable (at least for now). I had a trial for 1 month and can recommend to everyone especially mobile app developers.

    πŸ‘ Pros:    Easy to use|Easy integration|Cost effective|Free trial
  3. Nice Platform!

    I'm a utility app owner, and there are 25K MAU's itself. We've been struggling to get over with the issues from our users that they reach us from many channels such as; Facebook, Twitter, e-mail, the app's contact us section, etc. Hence we have been spending too much time on related channels and this caused us got late to reply to the requests. Desk 360 has let us overwhelm all of the issues by providing an ability to manage those channels from a single platform. Also, the team helped us so much with upgrades which are tailored only for our needs. Long sentence short, if you're managing your brand, app. etc. by many channels, you gonna need to have Desk 360.

    🏁 Competitors: Zendesk, HelpDesk, Freshdesk, Helpshift
    πŸ‘ Pros:    Saves a ton of time|User-friendly|Easy integration|Affordable price
    πŸ‘Ž Cons:    Instagram

PackageX Receive Reviews

10+ Best Mailroom Management Software for Windows, Mac, Android 2022
PackageX Mailroom has the perfect package tracking software for mailrooms. Since 2018, PackageX Mailroom has been providing businesses and individuals with features such as mobile application management software, contactless pick up, barcode generators, and more.
Top 10 Warehouse Management Systems to Manage Warehouse Processes
PackageX Mailroom is a mailroom management software that uses machine vision technology to track packages with a picture. It gives you an optimal solution for mailroom management with zero manual entry.
Source: medium.com
7 Top Mailroom Management Apps In USA
PackageX Mailroom brings you a smart and innovative way to efficiently manage your mailrooms. It is a user-friendly and highly scalable app that can cater to various industries.

What are some alternatives?

When comparing Desk360 and PackageX Receive, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DelivApp - Software for managing online ordering, delivery and loyalty for multi-unit restaurants

Drift - A messaging app that helps you grow your business.

AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Threadbeast - Threadbeast is a subscription-based online shopping store that allows you to get to personalize the box with amazing stuff.