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Delighted VS Interactive NPS Benchmarks – Delighted

Compare Delighted VS Interactive NPS Benchmarks – Delighted and see what are their differences

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Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

Interactive NPS Benchmarks – Delighted logo Interactive NPS Benchmarks – Delighted

Enter your score, pick your industry, and compare your NPS
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • Interactive NPS Benchmarks – Delighted Landing page
    Landing page //
    2023-06-19

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

Interactive NPS Benchmarks – Delighted features and specs

  • User-Friendly Interface
    Delighted provides an intuitive and easy-to-navigate platform for accessing NPS benchmarks, making it accessible even for users with minimal technical expertise.
  • Real-Time Data
    The platform offers real-time data updates, ensuring that users have access to the most current and relevant benchmark information.
  • Customization Options
    Delighted allows users to filter and customize the NPS data according to industry, region, or customer segment, providing tailored insights.
  • Comprehensive Coverage
    The benchmarks cover a wide range of industries and sectors, allowing users to find relevant data for their specific business needs.
  • Actionable Insights
    The platform not only provides benchmarks but also actionable insights and recommendations based on the data, helping businesses improve their NPS.

Possible disadvantages of Interactive NPS Benchmarks – Delighted

  • Cost
    Access to comprehensive NPS benchmarks through Delighted may require a subscription or additional fees, which could be expensive for smaller businesses.
  • Data Privacy Concerns
    Sharing customer feedback data with an external platform may raise privacy concerns for some businesses, especially those in sensitive industries.
  • Limited Customization for Niche Markets
    While the platform offers customization, businesses in very niche markets may find the available benchmarks less relevant to their specific needs.
  • Dependence on Data Accuracy
    The usefulness of the benchmarks is highly dependent on the accuracy and representativeness of the data collected by Delighted.
  • Learning Curve
    Despite its user-friendly interface, there may still be a learning curve for users unfamiliar with NPS metrics and analysis.

Analysis of Delighted

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Delighted videos

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Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Interactive NPS Benchmarks – Delighted videos

No Interactive NPS Benchmarks – Delighted videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Delighted and Interactive NPS Benchmarks – Delighted)

Delighted

Interactive NPS Benchmarks – Delighted

Customer Feedback
91 91%
Customer Feedback
9% 9
User Experience
0 0%
User Experience
100% 100
Surveys
100 100%
Surveys
0% 0
User Feedback
100 100%
User Feedback
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and Interactive NPS Benchmarks – Delighted

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Interactive NPS Benchmarks – Delighted Reviews

We have no reviews of Interactive NPS Benchmarks – Delighted yet.
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Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: almost 4 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: over 4 years ago

Interactive NPS Benchmarks – Delighted mentions (0)

We have not tracked any mentions of Interactive NPS Benchmarks – Delighted yet. Tracking of Interactive NPS Benchmarks – Delighted recommendations started around Mar 2021.

What are some alternatives?

When comparing Delighted and Interactive NPS Benchmarks – Delighted, you can also consider the following products

99testimonials - 99testimonials is an all-in-one tool to collect, manage, and showcase video and text testimonials. Perfect for SaaS, agencies, e-commerce, and real estate. Build trust, boost conversions, and grow your brand with authentic social proof.

Interactive NPS Calculator (by Delighted) - Calculate your NPS easily with this interactive free tool.

Senja.io - Senja is the easiest way to collect, manage and share testimonials, online reviews and feedback from your customers.

NPS for B2B SaaS - NPS surveys and analytics for B2B teams

Testimonial.to - Collect video testimonials in the simplest way

NCS: NPS for your OKRs - Introducing the Net Confidence Score

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