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Delighted VS Customerville

Compare Delighted VS Customerville and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers

Customerville logo Customerville

Net Promoter Scores on steriods
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

  • Customerville Landing page
    Landing page //
    2023-09-05

Delighted

Website
delighted.com
Pricing URL
Official Delighted Pricing
$ Details
freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date
2013 February
Edit details

Customerville

Website
customerville.com
Pricing URL
-
$ Details
-
Release Date
-
Edit details

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

Customerville features and specs

No features have been listed yet.

Analysis of Delighted

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Customerville videos

+ Add

3Qs - Max Israel - Customerville

Category Popularity

0-100% (relative to Delighted and Customerville)

Delighted

Customerville

Customer Feedback
94 94%
Customer Feedback
6% 6
Surveys
100 100%
Surveys
0% 0
Marketing
0 0%
Marketing
100% 100
User Feedback
100 100%
User Feedback
0% 0

User comments

Share your experience with using Delighted and Customerville. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Delighted and Customerville

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Customerville Reviews

We have no reviews of Customerville yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: almost 4 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: over 4 years ago

Customerville mentions (0)

We have not tracked any mentions of Customerville yet. Tracking of Customerville recommendations started around Mar 2021.

What are some alternatives?

When comparing Delighted and Customerville, you can also consider the following products

99testimonials - 99testimonials is an all-in-one tool to collect, manage, and showcase video and text testimonials. Perfect for SaaS, agencies, e-commerce, and real estate. Build trust, boost conversions, and grow your brand with authentic social proof.

NiceJob - Get more reviews and build an build an awesome reputation with NiceJob.

Senja.io - Senja is the easiest way to collect, manage and share testimonials, online reviews and feedback from your customers.

GrowthScore.io - Collect Actionable Feedback and Boost Customer Satisfaction with NPS

Testimonial.to - Collect video testimonials in the simplest way

Content Marketing for Drupal - More traffic for your Drupal websites by StoryChief

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