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Crescendo.ai VS SendBird

Compare Crescendo.ai VS SendBird and see what are their differences

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Crescendo.ai logo Crescendo.ai

#1 AI-driven customer service platform with human-backed outsourcing services for enterprises. Provide 24/7 support in 50+ languages.

SendBird logo SendBird

SendBird is messaging-as-a-service.
  • Crescendo.ai Crescendo AI voice agent
    Crescendo AI voice agent //
    2025-07-15
  • Crescendo.ai Smart categorization
    Smart categorization //
    2025-07-15
  • Crescendo.ai AI chat
    AI chat //
    2025-07-15
  • Crescendo.ai AI chat support
    AI chat support //
    2025-07-15
  • Crescendo.ai AI agents
    AI agents //
    2025-07-15
  • Crescendo.ai Sentiment analysis
    Sentiment analysis //
    2025-07-15
  • Crescendo.ai VoC
    VoC //
    2025-07-15

Crescendo.ai is the world’s first all-in-one support platform combining advanced AI with expert human outsourcing services to deliver 24/7 support via chat, voice, SMS, and email in 50+ languages. It automates support tickets with 99.8% accuracy and includes a built-in Voice of Customer (VoC) dashboard for real-time insights, conversation summaries, intelligent categorization, and topic tagging. With AI-powered sentiment analysis and CSAT scoring on 100% of conversations, no manual surveys needed, CX leaders get a complete, 360° view of support performance.

  • SendBird Landing page
    Landing page //
    2023-08-17

Crescendo.ai

Website
crescendo.ai
Pricing URL
Official Crescendo.ai Pricing
$ Details
paid
Release Date
-
Startup details
Country
United States
Founder(s)
Matt Price, Anand Chandrasekaran, Andy Lee, Dr. Slava Zhakov
Employees
2,000 - 4,999
Edit details

SendBird

Website
sendbird.com
Pricing URL
Official SendBird Pricing
$ Details
-
Release Date
2013 January
Startup details
Country
United States
State
California
City
San Mateo
Founder(s)
Brandon Y Jeon
Employees
100 - 249
Edit details

Crescendo.ai features and specs

  • AI voice assistant
    AI-powered voice agents to automate phone support. It talks directly with customers, avoiding the lifeless IVR menus are needed
  • AI live chat agents
    An improved version of chatbots, that sounds like humna, not machine. It pulls answers directly from your CRM, knowledge-base, policies, and past interactions; no need for complex decision-trees and workflows.
  • Email autoresponders
    Automates email support with advanced NLP and LLM. It is powerful enough to resolve up to 90% of email tickets in minutes.
  • In-built VoC
    An insightful Voice of Customer (VoC) dashboard to provide 360 degree view of all the customer conversations, categories, hands-off reasons, recurring issues, sentiment analysis and more.
  • SMS support
    Provides automated customer support on SMS with AI.
  • Automated CSAT
    Automatically calculates CSAT for all the conversations; no need to rely on the manual surveys. The powerful AI considers tone, resolution time, usage of certain keywords, the ending of the conversation, etc, to calculate the accurate CSAT.
  • Human-backed outsourcing - *Unique
    Free access to 3,000+ highly trained support reps, QA professionals, CX experts, and onboarding specialists that you can use as your extended team.

SendBird features and specs

  • Scalability
    SendBird supports enterprise-level scalability, enabling businesses to handle millions of users and messages with ease.
  • Feature-rich
    The platform offers a wide range of features including chat, voice, and video capabilities, as well as support for rich media, GIFs, and file sharing.
  • Customizability
    SendBird provides extensive APIs and SDKs that allow developers to customize and integrate the chat functionality seamlessly into their applications.
  • Robust moderation tools
    The service includes powerful moderation tools such as profanity filters, user banning, and admin message controls, which are essential for maintaining community standards.
  • Real-time messaging
    SendBird offers low-latency, real-time messaging that ensures a smooth and interactive user experience.
  • Cross-platform support
    SendBird is compatible with various platforms including iOS, Android, and web, which ensures a consistent user experience across devices.
  • Analytics and reporting
    The platform provides comprehensive analytics and reporting tools that help businesses gain insights into user behavior and engagement.

Possible disadvantages of SendBird

  • Cost
    SendBird can be quite expensive, especially for startups and small businesses, with pricing plans that may not be feasible for all budgets.
  • Complex setup
    The platform's extensive features and customization options can result in a steep learning curve and a complex setup process for new users.
  • API limitations
    Some users have reported limitations and restrictions in the API that can hinder more advanced customizations and integrations.
  • Customer support
    While SendBird offers customer support, some users have experienced slower response times and less satisfactory support resolutions.
  • Third-party dependencies
    The platform's performance may be affected by third-party dependencies and integrations, which can introduce unpredictability in service reliability.

Analysis of SendBird

Overall verdict

  • Yes, SendBird is considered a good option for those looking to implement reliable and feature-rich chat functionalities into their applications. Its user-friendly set-up, comprehensive features, and strong support make it a valuable tool for businesses of all sizes.

Why this product is good

  • SendBird is a widely recognized platform for integrating chat functionalities into apps and websites. It is praised for its scalability, robust features, ease of integration, and strong customer support. The platform supports various communication capabilities such as group chats, 1-on-1 messaging, and chat moderation tools, catering to different business needs across industries. Additionally, SendBird provides a comprehensive API and SDKs for smooth and efficient deployment, making it suitable for developers aiming for customizable chat solutions.

Recommended for

    SendBird is recommended for enterprises, startups, and developers looking to enhance user engagement on their platforms with real-time chat features. It is particularly beneficial for industries such as e-commerce, healthcare, social media, and any other vertical that requires efficient user communication solutions.

Crescendo.ai videos

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SendBird videos

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Sendbird Launches the Sendbird Calls API for In-app Voice and Video

More videos:

  • Review - The Beginning of SendBird and Entering Silicon Valley

Category Popularity

0-100% (relative to Crescendo.ai and SendBird)

Crescendo.ai

SendBird

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Customer Service
100 100%
Customer Service
0% 0
Chat SDK
0 0%
Chat SDK
100% 100

Questions and Answers

As answered by people managing Crescendo.ai and SendBird.

What makes your product unique?

Crescendo.ai's answer

Crescendo.ai is the world’s first platform to offer AI-powered customer support automation and expert human outsourcing services under one roof. We also provide our in-build support desk software for unlimited users and VoC dashboard with insightful reports.

  • AI chat, voice, SMS, and email automation
  • 24*7 live support in 50+ languages
  • Adanced NLP and LLM
  • Automated CSAT for all the conversations (no manual surveys needed)
  • Insightful VoC
  • Smart topic categorization
  • Onboarding and maintenance included
  • Free human-back support to handle hands-offs
  • QA included

Why should a person choose your product over its competitors?

Crescendo.ai's answer

  1. Cost savings: Includes all the features, tools, outsourcing services, helpdesk software (unlimited users), and VoC in one price. No need to spend extra on any add-ons.
  2. 100% onboarding included: Data migrations, workflow creations, integrations, staff training, knowledge base maintenance, and QA are done by our team, giving you a hands-free onboarding experience.
  3. Extremely high accuracy: Crescendo.ai has achieved 99.8% accuracy in support ticket resolution, which is the highest in the industry.
  4. Human-like empathy: It's advanced AI that feels like real human agents, not lifeless bots or IVRs. It's 10X faster.

How would you describe your primary audience?

Crescendo.ai's answer

Any businesses in healthcare, retail, SaaS, finance, e-commerce, fitness, technical, and legal industries can use Crescendo.ai. Suitable for any business having a yearly 1,000+ support tickets.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Crescendo.ai and SendBird

Crescendo.ai Reviews

We have no reviews of Crescendo.ai yet.
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SendBird Reviews

15 Best Twilio Alternatives 2022
Therefore, the biggest Sendbird’s advantage is something Twilio can’t do, and it’s to make an app social which is why Sendbird might be the right alternative for you if you run an app.
Source: rigorousthemes.com

Social recommendations and mentions

Based on our record, SendBird seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Crescendo.ai mentions (0)

We have not tracked any mentions of Crescendo.ai yet. Tracking of Crescendo.ai recommendations started around Jul 2025.

SendBird mentions (14)

  • Chat API pricing: Comparing MAU and per-minute consumption models
    The Monthly Active Users (MAU) model is one of the most widely used pricing models in the industry. Providers like CometChat, Sendbird, Twilio, and Stream charge based on the number of unique active users per month. - Source: dev.to / 10 months ago
  • WebSocket vs. HTTP communication protocols
    Fortunately, you don’t need to choose one over the other. The two communication protocols can, and often should, be used together, allowing each to do what it does best. If you need to implement real-time communication and streaming functionality in your applications, check out Sendbird. Sendbird’s APIs and client SDKs handle the technical heavy lifting for in-app chat, calls, and live streaming. Sendbird’s chat... - Source: dev.to / over 1 year ago
  • SwiftUI vs. UIKit: What is the best choice for building an iOS user interface in 2024?
    After you've analyzed the SwiftUI vs. UIkit comparison, consider adding customer communications to your app to enhance user engagement, retention, and CSAT. You can do this with Sendbird, an all-in-one communications API platform for web and mobile apps. Sendbird's highly abstracted APIs empower developers to build robust and scalable communication experiences (for chat, notifications, and in-app calls) across web... - Source: dev.to / over 1 year ago
  • 5 Best Instant Messaging APIs
    Sendbird Chat enables developers to implement chat and instant messaging by providing an SDK with ready-made chat UI components. They cover all the essential features you might expect, including voice and video, which makes it possible to deliver a comprehensive experience. - Source: dev.to / over 1 year ago
  • Custom vs. off-the-shelf React web notification systems: Which is better?
    Sendbird focuses on in-app messaging but also offers push notifications. It's designed to be highly customizable and can be a great fit if you want to offer your users a more interactive experience. - Source: dev.to / about 2 years ago
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What are some alternatives?

When comparing Crescendo.ai and SendBird, you can also consider the following products

Tidio Copilot - Boost your productivity with Tidio Copilot, a free AI assistant that works with your existing helpdesk.

Twilio - Brings voice and messaging to your web and mobile applications.

Jotform AI Agents - Imagine a world where you can respond instantly to any customer, anytime, anywhere.

GetStream.io - APIs for the development of scalable newsfeeds and chat applications.

Kustomer - Kustomer is the first intelligent CRM for customer experience that enables you to know everything about every customer.

Agora.io - Agora.io is a real-time communications provider delivering video and voice communications across devices and global networks.

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