GetStream.io VS Crescendo.ai

Compare GetStream.io VS Crescendo.ai and see what are their differences

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GetStream.io

APIs for the development of scalable newsfeeds and chat applications.

Crescendo.ai

#1 AI-driven customer service platform with human-backed outsourcing services for enterprises. Provide 24/7 support in 50+ languages.

Landing page //
2023-06-30

Crescendo AI voice agent //
2025-07-15
Smart categorization //
2025-07-15
AI chat //
2025-07-15
AI chat support //
2025-07-15
AI agents //
2025-07-15
Sentiment analysis //
2025-07-15
VoC //
2025-07-15

Crescendo.ai is the world’s first all-in-one support platform combining advanced AI with expert human outsourcing services to deliver 24/7 support via chat, voice, SMS, and email in 50+ languages. It automates support tickets with 99.8% accuracy and includes a built-in Voice of Customer (VoC) dashboard for real-time insights, conversation summaries, intelligent categorization, and topic tagging. With AI-powered sentiment analysis and CSAT scoring on 100% of conversations, no manual surveys needed, CX leaders get a complete, 360° view of support performance.

GetStream.io

Website: getstream.io
Pricing URL: Official GetStream.io Pricing
$ Details: paid
Platforms: iOS Android REST API Cross Platform
Release Date: 2014 January
Startup details
Country: United States
State: Colorado
City: Boulder
Founder(s): Thierry Schellenbach
Employees: 100 - 249

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Crescendo.ai

Website: crescendo.ai
Pricing URL: Official Crescendo.ai Pricing
$ Details: paid
Platforms: -
Release Date: -
Startup details
Country: United States
Founder(s): Matt Price, Anand Chandrasekaran, Andy Lee, Dr. Slava Zhakov
Employees: 2,000 - 4,999

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GetStream.io features and specs

Scalability
GetStream.io is designed to handle large-scale applications with ease, making it suitable for both small projects and enterprise-level implementations.
Real-time Updates
Provides robust real-time functionalities, allowing for instant updates and notifications, which is crucial for chat applications and activity feeds.
Flexibility
Offers a wide variety of SDKs and APIs for different programming languages, giving developers the flexibility to integrate the services within a wide range of applications.
Feature-rich
Includes features like user authentication, image processing, moderation tools, analytics, and more, providing a comprehensive solution for social feeds and chat functionalities.
Security
Implements robust security measures like JWT (JSON Web Tokens) for ensuring secure communication between clients and servers.
Documentation and Support
Offers extensive documentation and dedicated customer support, helping developers to efficiently integrate and troubleshoot the service.

Possible disadvantages of GetStream.io

Complex Pricing
The pricing model can be complex and may become expensive for large-scale implementations, which could be a deterrent for some businesses.
Initial Learning Curve
Can have a steep initial learning curve, especially for developers who are not familiar with real-time technologies or the specific APIs provided by GetStream.io.
Dependency
Relying on an external service for critical application features introduces dependency risks, such as uptime dependency and potential service changes.
Latency
Depending on user locations and service regions, there might be latency issues, which could impact the real-time performance for some users.
Customization Limits
While feature-rich, there might be limitations on customization options if the provided functionalities do not align perfectly with specific use-case requirements.

Crescendo.ai features and specs

AI voice assistant
AI-powered voice agents to automate phone support. It talks directly with customers, avoiding the lifeless IVR menus are needed
AI live chat agents
An improved version of chatbots, that sounds like humna, not machine. It pulls answers directly from your CRM, knowledge-base, policies, and past interactions; no need for complex decision-trees and workflows.
Email autoresponders
Automates email support with advanced NLP and LLM. It is powerful enough to resolve up to 90% of email tickets in minutes.
In-built VoC
An insightful Voice of Customer (VoC) dashboard to provide 360 degree view of all the customer conversations, categories, hands-off reasons, recurring issues, sentiment analysis and more.
SMS support
Provides automated customer support on SMS with AI.
Automated CSAT
Automatically calculates CSAT for all the conversations; no need to rely on the manual surveys. The powerful AI considers tone, resolution time, usage of certain keywords, the ending of the conversation, etc, to calculate the accurate CSAT.
Human-backed outsourcing - *Unique
Free access to 3,000+ highly trained support reps, QA professionals, CX experts, and onboarding specialists that you can use as your extended team.

Analysis of GetStream.io

Overall verdict

GetStream.io is generally considered a good choice for developers and companies needing a reliable and scalable solution for integrating activity feeds and chat functionality into their applications. Its comprehensive feature set and ease of integration make it a favorite among many in the developer community.

Why this product is good

GetStream.io is widely regarded as a reliable service for building scalable, activity feed and chat applications. It offers a robust API and pre-built components to help developers implement real-time features quickly and efficiently. Its strength lies in the ease of use and customizability it provides, along with excellent documentation and support. Furthermore, it scales well with increasing demand, making it suitable for applications with significant growth potential.

Recommended for

Developers seeking to integrate real-time chat into their applications
Companies needing scalable activity feed infrastructure
Startups looking for quick-to-deploy solutions with strong support
Applications expecting significant user base growth
Projects requiring high customizability and robust API access

GetStream.io videos

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Reviewing Your Twitch Channels LIVE - STREAM REVIEW EP14

Crescendo.ai videos

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Category Popularity

0-100% (relative to GetStream.io and Crescendo.ai)

GetStream.io

Crescendo.ai

APIs

100 100%

APIs

0% 0

Customer Support

0 0%

Customer Support

100% 100

Voice And Messaging API

100 100%

Voice And Messaging API

0% 0

Customer Service

0 0%

Customer Service

100% 100

Questions and Answers

As answered by people managing GetStream.io and Crescendo.ai.

What makes your product unique?

Crescendo.ai's answer:

Crescendo.ai is the world’s first platform to offer AI-powered customer support automation and expert human outsourcing services under one roof. We also provide our in-build support desk software for unlimited users and VoC dashboard with insightful reports.

AI chat, voice, SMS, and email automation
24*7 live support in 50+ languages
Adanced NLP and LLM
Automated CSAT for all the conversations (no manual surveys needed)
Insightful VoC
Smart topic categorization
Onboarding and maintenance included
Free human-back support to handle hands-offs
QA included

Why should a person choose your product over its competitors?

Crescendo.ai's answer:

Cost savings: Includes all the features, tools, outsourcing services, helpdesk software (unlimited users), and VoC in one price. No need to spend extra on any add-ons.
100% onboarding included: Data migrations, workflow creations, integrations, staff training, knowledge base maintenance, and QA are done by our team, giving you a hands-free onboarding experience.
Extremely high accuracy: Crescendo.ai has achieved 99.8% accuracy in support ticket resolution, which is the highest in the industry.
Human-like empathy: It's advanced AI that feels like real human agents, not lifeless bots or IVRs. It's 10X faster.

How would you describe your primary audience?

Crescendo.ai's answer:

Any businesses in healthcare, retail, SaaS, finance, e-commerce, fitness, technical, and legal industries can use Crescendo.ai. Suitable for any business having a yearly 1,000+ support tickets.

User comments

Share your experience with using GetStream.io and Crescendo.ai. For example, how are they different and which one is better?

Social recommendations and mentions

Based on our record, GetStream.io seems to be more popular. It has been mentiond 43 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GetStream.io mentions (43)

Social.plus Alternatives – Top 9 Competitors Compared
Social.plus and Stream both provide a bundled approach to community engagement, covering chat, video, activity feeds, and moderation. Social.plus positions itself as an all-in-one engagement SDK, while Stream emphasizes a global edge infrastructure and developer-first APIs that give teams deeper flexibility and scalability. - Source: dev.to / 2 days ago
API-First Development: Top Tools, Advantages, & Challenges
This is especially important for APIs that power real-time apps, where reliability is critical for low-latency response times and maintaining service-level agreements with consumers. - Source: dev.to / 3 days ago
Build a Secure, Real-Time Chat App in Minutes with React, Clerk, and Stream
Go to getstream.io and sign up for a free account. - Source: dev.to / 25 days ago
TalkJS Alternatives – Comparing the Top 7 Competitors
Stream is a developer-focused platform offering APIs and SDKs for chat, voice, video, and AI-powered moderation. Where TalkJS focuses on delivering a ready-to-use, customizable chat UI for fast implementation, Stream provides both polished UI kits and a deep, backend-optimized infrastructure designed to handle high concurrency, low latency, and global scale. - Source: dev.to / about 1 month ago
Next.js real-time video streaming: HLS.js and alternatives
Stream provides a set of APIs for building real-time applications. Its Video API offers a simple, managed way to handle live streaming and video playback on demand. - Source: dev.to / 2 months ago