Software Alternatives, Accelerators & Startups

CrashPlan VS Userback

Compare CrashPlan VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

CrashPlan logo CrashPlan

Protect Your Data. Anytime. Anywhere.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • CrashPlan Home page
    Home page //
    2025-08-20
  • CrashPlan Endpoint backup platform
    Endpoint backup platform //
    2025-08-20
  • CrashPlan Microsoft OneDrive Backup Platform
    Microsoft OneDrive Backup Platform //
    2025-08-20
  • CrashPlan Microsoft SharePoint Backup Platform
    Microsoft SharePoint Backup Platform //
    2025-08-20
  • CrashPlan Microsoft Exchange Online Backup Platform
    Microsoft Exchange Online Backup Platform //
    2025-08-20

CrashPlan provides cyber resilience and data protection through a unified platform trusted by organizations worldwide. With secure, scalable backup and recovery for servers, endpoints, Microsoft 365, and Google Workspace, CrashPlan safeguards critical data against threats such as accidental deletion, ransomware, and system failure. Built with proactive threat detection and automated governance, CrashPlan ensures continuous access and compliance. Whether you back up to our cloud, your Azure instance, a local destination, or a third-party cloud, CrashPlan restores your data and your peace of mind.

  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your team’s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

CrashPlan

$ Details
paid Free Trial $8 / Monthly
Platforms
-
Startup details
Country
United States
State
Minnesota
Employees
100 - 249

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

CrashPlan features and specs

  • Unlimited Storage
    CrashPlan offers unlimited cloud storage for backups, allowing users to back up as much data as needed without worrying about hitting a cap.
  • Continuous Backup
    The software provides continuous, automatic backup, ensuring that data is protected in real-time without needing manual intervention.
  • File Versioning
    CrashPlan keeps multiple versions of files, allowing users to restore any previous version in case of accidental changes or deletions.
  • Cross-Platform Support
    Available for Windows, Mac, and Linux, making it versatile and suitable for various users and environments.
  • Strong Security
    Uses AES-256 bit encryption for stored files and TLS for data transfer, ensuring a high level of security for user data.
  • Flexible Restore Options
    Offers various options for restoring files, including web-based access, making it convenient to retrieve data from anywhere.
  • Platform Integration & Ecosystem
    Backups supported for Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and Google Workspace, including integration with identity providers (Entra ID, Google Cloud Identity)
  • Administration & Management
    Centralized admin dashboard for monitoring, policy enforcement, SSO integration, MDM compatibility, detailed reporting, and dashboard analytics

Possible disadvantages of CrashPlan

  • Cost
    While offering valuable features, it is relatively expensive compared to some rivals, potentially putting it out of reach for budget-conscious users.
  • No Mobile App
    Lacks a dedicated mobile app, which can limit accessibility and convenience for users who need to manage backups on the go.
  • Upload Speed Limits
    Some users have reported slower upload speeds for initial backups, which can be a drawback if you need to back up large amounts of data quickly.
  • Complex Interface
    The user interface can be somewhat complex and unintuitive, which might be challenging for non-technical users.
  • Limited Customer Support
    Customer support is not available 24/7, which could be an issue for users needing immediate help outside of business hours.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of CrashPlan

Overall verdict

  • CrashPlan is generally considered a good choice for both individuals and businesses looking for strong, reliable backup solutions. It is particularly favorable for users who need unlimited storage and advanced security measures. However, its features might be more than what's necessary for casual users who need simpler or more cost-effective solutions.

Why this product is good

  • CrashPlan is often praised for its unlimited cloud storage for backups, comprehensive versioning, and reliable security features. Users appreciate its focus on data protection, making it a popular choice for businesses and individuals who need robust backup solutions. The service also offers continuous data protection, ensuring that files are backed up as changes are made.

Recommended for

  • Small to medium-sized businesses needing reliable and secure backup solutions.
  • Individuals with large amounts of data to backup who want unlimited storage.
  • Users who need comprehensive file versioning and frequent backups.
  • Anyone who prioritizes data security and continuous backup capabilities.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

CrashPlan videos

Protect the Data that Matters Most with CrashPlan

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to CrashPlan and Userback)
Cloud Storage
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Backup And Disaster Recovery
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing CrashPlan and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using CrashPlan and Userback. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare CrashPlan and Userback

CrashPlan Reviews

Raising Prices is Hard
Early that morning news broke that our main competitor, Crashplan, was leaving the consumer backup space. You may be saying: Wait a minute, a main competitor is leaving the market and you have a mechanism to increase your prices in place — that sounds like the perfect day to raise prices! Nope. Another one of our values, is to be fair and good. Raising prices on a day when...

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CrashPlan mentions (0)

We have not tracked any mentions of CrashPlan yet. Tracking of CrashPlan recommendations started around Mar 2021.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: over 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: about 4 years ago

What are some alternatives?

When comparing CrashPlan and Userback, you can also consider the following products

Backblaze - Backblaze's remote backup automatically backs up your data to our secure datacenter.

Marker.io - Visual feedback and bug reporting tool for websites

ManageWP - ManageWP is a service for bloggers, site owners and web based companies helping them manage multiple WordPress sites from one dashboard.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

MiniTool Partition Wizard - As a partition magic alternative, Minitool Partition Wizard is the latest partition manager software which be used to manage partition on Windows 10/8/7/XP and Server 2003/2008/2012.

BugHerd - BugHerd: The Website Feedback Tool for Agencies