Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Contexts should be more popular than Freshdesk. It has been mentiond 60 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
A fellow HN member recommended this https://contexts.co/. It is amazing feature-wise, but it has some annoying bugs and it seems abandonware. - Source: Hacker News / 25 days ago
I like using Contexts on the Mac as replacement: https://contexts.co. - Source: Hacker News / 3 months ago
I use the Contexts [1] app, couldn't live without it (not affiliated...) It shows me all open Windows and in which Desktop, in its Sidebar (I've disabled the macOS dock.) Also the Cmd-Tab functionalities are nice, and I can use "Fn + [a single key] " shortcut to focus an app. Would recommend. [1] https://contexts.co/. - Source: Hacker News / 4 months ago
Thanks for your feedback, I'll have to give TST in the Firefox sidebar another try... > "I make use of ctrl-uparrow to switch between browser and VSCode" I use the Contexts app (Fast Search) for that - https://contexts.co/. - Source: Hacker News / 11 months ago
Https://contexts.co has a sidebar option. In their landing page its there under the sidebar heading. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Witch - Welcome to the world of W. i. t. c. h.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Compiz - Project information. Maintainer: PS Project Management Team. Driver: Compiz Maintainers. Licence: GNU GPL v2, GNU LGPL v2. 1, MIT / X / Expat Licence.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
rcmd - rcmd makes app switching instantaneous!When you have a lot of apps open, finding and switching to them might feel too slow using Command-Tab or the Dock.Hold down the right side |⌘ command| and press the first letter of the app name to focus it.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!