CommentBox.io VS Freshdesk

CommentBox.io Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

CommentBox.io mentions (6)

• Community Response Thread in Rise Course

  Could you embed a web object? Maybe use something like this: https://devilpenakut.medium.com/free-comment-widget-for-websites-and-blogs-574aca4341f (free) or this: https://commentbox.io/ (not free but fairly cheap and more control). Source: about 1 year ago

• [Hobby Scuffles] Week of November 14, 2022

  Ooo, you even added in comment boxes, nice! It's the free Comment Box thing, right? I'm thinking of using that for my own neocities site once I get it started up. Source: over 1 year ago

• Is there a chat or commenting option I can put on a page that doesn't require another login?

  You can use embed pages from community softwares like Discourse or Flarum or you can use HTML Commentbox or you can just build your own commenting system (it's not that hard). Another option can be Commentbox but it requires external login but only allows third-party auth and has lots of options like Twitter, FB, Google, Github etc. Source: almost 2 years ago

• Is there a way to add a comment section?

  For regular comments (and not like a guestbook/chat or something) I see a lot of people using commentbox https://commentbox.io/. Source: almost 2 years ago

• Launch HN: Typedream (YC W20) – WYSIWYG website builder

  - Not familiar with n8n.io, looks like it's similar to Zapier. We don't have any integration like this yet, but most functional components that you can add to your Typedream site (like forms, waitlist, etc) can be done using HTML embeds. For example, to add a form, you can embed an Airtable form in your Typedream site. This means that any automation supported by those tools can be used. With that said,... - Source: Hacker News / over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago