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Collab OneWorkForce VS Zoho Desk

Compare Collab OneWorkForce VS Zoho Desk and see what are their differences

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Collab OneWorkForce logo Collab OneWorkForce

Collab provides innovative omnichannel Contact Center solutions, helping companies delivering the best value to their customer base. Request your Free Demo

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
  • Collab OneWorkForce Landing page
    Landing page //
    2023-04-03
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Collab OneWorkForce

Website
collab.com
Pricing URL
-
$ Details
-
Platforms
-
Startup details
Country
Portugal
City
Lisbon
Employees
100 - 249
Edit details

Zoho Desk

Website
zoho.com
Pricing URL
Official Zoho Desk Pricing
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Edit details

Collab OneWorkForce features and specs

  • Comprehensive Unified Platform
    Collab OneWorkForce offers a single platform that integrates a variety of tools and features, including contact center solutions, workforce management, and customer engagement tools. This integration simplifies operations and reduces the need for multiple software solutions.
  • Scalability
    The platform is designed to easily scale according to business demands, making it suitable for companies of different sizes, from small businesses to large enterprises, allowing them to expand their operations seamlessly.
  • Enhanced Customer Experience
    With features aimed at improving customer interaction, such as omnichannel support and real-time analytics, businesses can enhance their customer service and engagement, leading to higher customer satisfaction.
  • Cloud-based Flexibility
    As a cloud-based solution, Collab OneWorkForce allows for flexible deployment options, remote access, and quick implementation, helping businesses adapt to changing circumstances like remote work requirements.

Possible disadvantages of Collab OneWorkForce

  • Cost Considerations
    While comprehensive, the cost of implementing a platform like Collab OneWorkForce can be substantial, particularly for smaller businesses or startups with limited budgets.
  • Complexity of Implementation
    Due to the wide range of features offered, businesses may face challenges during the initial setup and integration process, requiring dedicated IT resources and time to ensure proper implementation.
  • Training and Learning Curve
    Employees may require extensive training to effectively use all the features provided by the platform, which can increase overhead in terms of time and resources during the transition period.
  • Dependence on Internet Connectivity
    As a cloud-based service, the platform's performance is heavily dependent on internet connectivity and bandwidth, which might be a concern for businesses in areas with unstable internet access.

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Collab OneWorkForce videos

No Collab OneWorkForce videos yet. You could help us improve this page by suggesting one.

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Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to Collab OneWorkForce and Zoho Desk)

Collab OneWorkForce

Zoho Desk

Customer Support
2 2%
Customer Support
98% 98
Customer Service
2 2%
Customer Service
98% 98
Help Desk
1 1%
Help Desk
99% 99
Live Chat
100 100%
Live Chat
0% 0

User comments

Share your experience with using Collab OneWorkForce and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Collab OneWorkForce and Zoho Desk

Collab OneWorkForce Reviews

We have no reviews of Collab OneWorkForce yet.
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Zoho Desk Reviews

  1. Neha
    · Helpdesk Manager at Tagio ·
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. Kassy
    · CXO at Filter Publications ·
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya
    · Co-Founder at SMBCon ·
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Collab OneWorkForce mentions (0)

We have not tracked any mentions of Collab OneWorkForce yet. Tracking of Collab OneWorkForce recommendations started around Mar 2021.

Zoho Desk mentions (1)

What are some alternatives?

When comparing Collab OneWorkForce and Zoho Desk, you can also consider the following products

ProcedureFlow - ProcedureFlow is a cloud-based knowledge management product that helps employees become experts faster.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PHPKB - PHPKB is a knowledge management software that helps your organization to set up a fully-responsive modern knowledge base and share information with staff & customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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