Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, CNN seems to be a lot more popular than Freshdesk. While we know about 277 links to CNN, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Observe how news media treat story like this. https://time.com - first page, main story, no photos https://www.reuters.com - no mention https://apnews.com - first page, 2nd block in list, no photos https://www.nytimes.com - second page, tiny block in list, no photos https://www.washingtonpost.com - second page, tiny block, no photos https://www.theguardian.com/world - no mention https://www.aljazeera.com - first... - Source: Hacker News / 3 months ago
If it's any consolation, it was top billing on cnn.com yesterday, which is where I first saw it. Entire top left of the screen was the woman's face and a huge headline. Now it's buried in a couple lines below the (digital) fold. Source: 6 months ago
Try and force the page by entering a url in the browser such as cnn.com . Also, try loading a full browser and trying to surf. What type of phone are you on? Source: 6 months ago
FWIW, I had to disable the Wipr content filtering on cnn.com to see the web site. Guess I'll get my news fix from wapo.com, now. Source: 6 months ago
I don't know what EasyList or uBlock are (i.e., I don't use those), but I got blocked by cnn.com as well. Firefox on Mac. Turns out it was the "I don't care about cookies" extension (automatically accept consent requests). Once I disabled that for cnn, it worked again. Source: 6 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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