CloudHealth Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

CloudHealth mentions (1)

• I have an interview on Friday that lists VMware as a 'plus' to know, but I don't. Any resources to cram from now until Friday?

  Eh, a week to crash course vSphere with unknown "plus to know"? You can learn ESXi + vCenter(vSphere) in a couple days, but you wont still "know it", just have exposure to it. I would start by pulling up ESXi and vCenter deployment videos and downloading the trials from vmware.com and star there. Source: about 1 year ago

• Upgraded 6.7 to 7.0 and have a small issue with update manager

  I used the Feb 23 Dell vendor ISO from vmware.com and the upgrade went fine as expect. Source: about 1 year ago

• Advice/opinion wanted about vSphere Cloud Foundation vs. existing VMware environment

  Yes, I see it consists of the same products, but they are managed by that SDDC appliance. I just found a "VCF FAQ" at vmware.com, which answers some questions:. Source: about 1 year ago

• For those of you with rack and cabinets, let’s see your cable management! Cable arm for my R720 won’t fit in my cabinet so I’m looking for ideas that won’t snag cables when I pull servers out. Interested to see how everyone does it.

  Oh, you can try ESXi as a VM under Fusion, assuming an Intel-based Mac. Just register at vmware.com and download the beast. If you're curious. (There's also and ARM-based version of ESXi but, eh.) Of course "corporate" ESXi really becomes itself when you run it with all the complementary stuff and manage it using vCenter Server. Source: about 1 year ago

• Can I call myself a gamer now?!

  I used a Virtual Machine from vmware.com which worked. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago