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CLIENTpulse VS UseResponse

Compare CLIENTpulse VS UseResponse and see what are their differences

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CLIENTpulse logo CLIENTpulse

CLIENTpulse automates collecting ongoing feedback from your clients.

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • CLIENTpulse Landing page
    Landing page //
    2019-11-24
  • UseResponse Landing page
    Landing page //
    2023-10-10

CLIENTpulse features and specs

No features have been listed yet.

UseResponse features and specs

  • Comprehensive Customer Support Solutions
    UseResponse offers a suite of tools including feedback, help desk, and knowledge base all in one platform, providing a holistic approach to customer support.
  • Customization
    The platform is highly customizable with various options to tailor workflows, templates, and design to match specific business needs.
  • User-Friendly Interface
    Its dashboard and tools are designed to be intuitive and easy to navigate, reducing the learning curve for new users.
  • Integrations
    UseResponse integrates well with a variety of other software tools such as CRM, chat, and productivity applications, facilitating seamless operations.
  • Multichannel Support
    Supports multiple channels including email, social media, and live chat, allowing businesses to manage all customer interactions from a single platform.

Possible disadvantages of UseResponse

  • Cost
    For small businesses or startups, the pricing may be considered steep compared to other customer support solutions.
  • Complexity for Small Businesses
    The extensive features and customization options might be overwhelming for small teams that do not require such depth in a customer support system.
  • Learning Curve for Advanced Features
    While basic functionalities are user-friendly, mastering the more advanced features can take some time and effort.
  • Limited Third-Party Integrations
    While integration options are available, they are somewhat limited compared to other platforms which may offer a broader range of third-party integrations.
  • Support
    Some users have reported that the customer support response times can be slow, which might be an issue when urgent assistance is needed.

Analysis of UseResponse

Overall verdict

  • Overall, UseResponse is a solid choice for businesses looking to streamline their customer support processes and gather valuable user feedback. It provides a comprehensive set of tools at a competitive price point, making it suitable for a variety of industries.

Why this product is good

  • UseResponse is considered a good platform for several reasons. It offers a suite of customer support tools, including a help desk, knowledge base, feedback system, and community forums. It is highly customizable, allowing businesses to tailor the platform to their specific needs. The user interface is intuitive and easy to navigate, which enhances the user experience for both support agents and end-users. Additionally, it integrates well with various third-party applications, further extending its functionality.

Recommended for

    Small to medium-sized businesses, startups, and organizations that seek a unified platform for customer support, engagement, and feedback management. It is particularly beneficial for those who want to encourage community interaction and gather detailed insights from customers.

CLIENTpulse videos

+ Add

Customer support analytics - Clientpulse demo

UseResponse videos

+ Add

Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to CLIENTpulse and UseResponse)

CLIENTpulse

UseResponse

Customer Feedback
7 7%
Customer Feedback
93% 93
Surveys
100 100%
Surveys
0% 0
Help Desk
0 0%
Help Desk
100% 100
User Feedback
100 100%
User Feedback
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CLIENTpulse and UseResponse

CLIENTpulse Reviews

We have no reviews of CLIENTpulse yet.
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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing CLIENTpulse and UseResponse, you can also consider the following products

eZee iFeedback - iFeedback is a customer feedback system providing tools customizable forms and surveys and feedback analytics.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

QuestionPro - Create professional online surveys - fast, easy, and free. Online survey software, customer satisfaction, market research, employee satisfaction surveys

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Usabilla - Collect user feedback and improve your websites, apps and emails with Usabilla's Voice of Customer Solutions.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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