ClickHelp Reviews

1. Matt Foster

   · Documentation Lead at Nimbus Software Solutions · about 1 year ago
   A Game changer for my team

   ClickHelp has completely transformed how our team handles technical documentation. As the Documentation Lead at Nimbus Software Solutions, I oversee content creation for multiple SaaS products, and we needed a tool that was both powerful and user-friendly. ClickHelp delivered on both fronts.

   The interface is clean and intuitive, which made onboarding easy—even for team members new to documentation platforms. Features like single-sourcing, version control, and real-time collaboration have improved our workflow. We also appreciate the customization options that let us maintain a consistent brand voice across all our content.

   Publishing is fast and seamless, and the platform’s performance is reliable even with large documentation sets. Plus, ClickHelp’s support team has been responsive and knowledgeable whenever we needed help.

   🏁 Competitors: Confluence, MadCap Flare, HelpNDoc
2. Grace Dunce

   · Senior technical writer at Tech Networks · over 5 years ago
   It helps us a lot

   I like ClickHelp as we (my team) created a huge database with this tool and all the content is reusable. That makes the work simpler. We leave comments right inside the topic like in Google Docs. That is perfect! Nothing gets lost. The tool is cloud-based. So, we can work from any place. It happens that I make corrections during my weekend from home. It saves me from the necessity rush to the office. The portal is protected by a password. You may give access to your portal to your colleagues or readers and their permissions will be different. For us, the main advantage is that everything is in order and under control now.

   🏁 Competitors: MadCap Flare, Paligo

   👍 Pros:    Simple|Intuitive|Reasonable pricing|Feature rich

   👎 Cons:    None so far
3. Mark

   · Technical Writer at Freelance · about 6 years ago
   Great tool!

   I started to use ClickHelp a couple of years ago. So far it is the only service that gives me the ability to create several manuals from one and the same source. I create the initial document that contains all the information and then generate different outputs hiding and showing some parts of the document. I do not have to copy and paste the passages all the time. One more thing I love is the branding. As a freelancer, I am often engaged in several projects. So I have to take care of the consistency and corporate identity of my documentation for each project. Each company has its own rules. For ClickHelp it is not a problem. What I enjoy as well is that when something goes wrong I can get back to the exact version of the document that I need. All the changes are saved in the version history.

   🏁 Competitors: Paligo

   👍 Pros:    Reliable|Feature rich|Convenient|Good price

Descript Reviews

1. Word.Studio

   · Editor at Word.Studio · about 1 month ago
   Very useful for editing scripts/interview videos.

   Coming from a video editing background, Descript might take some getting used to. But once you figure it out, it speeds up your editing (especially interviews/long-form voiceover). The captions are very nice to work with, but a bit limited in terms of styles. There are a lot more caption styles, transitions, and effects in CapCut, but Descript excels in simplicity and speed.

   The saved layouts (you can make your own) are very good if you want to create a bunch of videos on different topics with the same design scheme or branding.

   🏁 Competitors: CapCut, Adobe Premiere Pro, DaVinci Resolve, Riverside.fm

   👍 Pros:    Keeps workflows seamless|Ai editing|Waveform graphics|Fast results, accurate captions.|Remote-friendly, consistent syncing|Good customer support

   👎 Cons:    Learning curve|Can be slow

ClickHelp mentions (3)

• 7 Best Alternatives To MadCap Flare

  Clickhelp ClickHelp is an good option for companies looking for a new help authoring tool. ClickHelp is an up-to-date cloud-based documentation platform for teams who want to create, host, and maintain online software guides, knowledge bases, context help, and instructions. ClickHelp lets you to collaborate effectively with subject matter experts using the online portal, and publish documentation to a range of... - Source: dev.to / over 3 years ago

• Good documentation platforms

  I use ClickHelp, it provides all features you mentioned. You can learn more here: https://clickhelp.com/. Source: about 4 years ago

• Technical Writing Tools

  I used to work with Oxygen XML Author and easyDITA, which would be too expensive and might be overkill imo, so I was thinking about Madcap Flare or ClickHelp. Source: over 5 years ago

Descript mentions (12)

• how do you handle your podcasts transcription and timestamps

  For transcripts, I use Descript. Descript is able to identify all four of our panel members, and I usually spend an hour or so cleaning it up and setting the transcript into a video for YouTube. Source: about 3 years ago

• looking for video editor that auto cuts conversations

  I don't understand exactly what you are trying to do, but I'm pretty sure Descript can do what you want. Source: over 3 years ago

• What is your preferred way to make a voice-over?

  I tried to use descript.com but found out that they didn't have a download for Linux and that their online version doesn't allow you to edit your transcript. Source: over 3 years ago

• Needing some assistances

  Edit your audio with software like Descript or Audacity. Source: about 4 years ago

• Video snippit of your episode text animation recommendations

  Looks like an 'audiogram' from descript.com - you can make them on their paid service. Source: about 4 years ago