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Cisco Unified Contact Center VS Verint Workforce Optimization

Compare Cisco Unified Contact Center VS Verint Workforce Optimization and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Cisco Unified Contact Center logo Cisco Unified Contact Center

The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.

Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.
  • Cisco Unified Contact Center Landing page
    Landing page //
    2023-09-29
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03

Cisco Unified Contact Center videos

+ Add

Installing a Cisco Unified Contact Center Express (UCCX) Server

More videos:

  • Review - Community Tech Talk Cisco Unified Contact Center Express 10.0 Upgrade

Verint Workforce Optimization videos

No Verint Workforce Optimization videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Cisco Unified Contact Center and Verint Workforce Optimization)

Cisco Unified Contact Center

Verint Workforce Optimization

Communication
53 53%
Communication
47% 47
Customer Support
0 0%
Customer Support
100% 100
Call Center Software
100 100%
Call Center Software
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100

User comments

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What are some alternatives?

When comparing Cisco Unified Contact Center and Verint Workforce Optimization, you can also consider the following products

Alcatel-Lucent Call Center Office - A scalable and reliable contact center solution for up to 5,000 agents.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

ChaseData Call Center Software - Affordable, powerful and easy-to-use call center software solutions for businesses looking to improve and increase performance of call centers.

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