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Cisco Unified Contact Center VS Genesys PureConnect

Compare Cisco Unified Contact Center VS Genesys PureConnect and see what are their differences

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Cisco Unified Contact Center logo Cisco Unified Contact Center

The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • Cisco Unified Contact Center Landing page
    Landing page //
    2023-09-29
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Cisco Unified Contact Center videos

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Installing a Cisco Unified Contact Center Express (UCCX) Server

More videos:

  • Review - Community Tech Talk Cisco Unified Contact Center Express 10.0 Upgrade

Genesys PureConnect videos

No Genesys PureConnect videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Cisco Unified Contact Center and Genesys PureConnect)

Cisco Unified Contact Center

Genesys PureConnect

Communication
6 6%
Communication
94% 94
Call Center Software
18 18%
Call Center Software
82% 82
Customer Support
0 0%
Customer Support
100% 100
Phone System
100 100%
Phone System
0% 0

User comments

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What are some alternatives?

When comparing Cisco Unified Contact Center and Genesys PureConnect, you can also consider the following products

Alcatel-Lucent Call Center Office - A scalable and reliable contact center solution for up to 5,000 agents.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

ChaseData Call Center Software - Affordable, powerful and easy-to-use call center software solutions for businesses looking to improve and increase performance of call centers.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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