Circle.so VS Freshdesk

Circle.so Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Circle.so mentions (31)

• Do you guys know of another platform where people can talk, but is less anonymous than reddit? Allows for more of a sense of connecting with real people in a safe way.

  Https://cptsdfoundation.org/ has a group that you can interact with using https://circle.so/. Membership is 5 bucks a month, and to me, while I was using it, it was a very welcoming community. Source: 5 months ago

• Tell HN: DuckDuckGo Search Results have jumped the shark

  Https://circle.so/pricing/ I would guess even if DDG protects your privacy, it would use information (perhaps search and or site history) the browser is broadcasting regardless to filter results it pipes to the end point. For example I never see quora results (honestly it's been some years so I'd forgotten they existed still) as some members in this thread were annoyed with and paid to be done with them ... Then... - Source: Hacker News / 7 months ago

• Which nocode tool to build an online academy?

  What is the reason you are trying to go custom? https://circle.so this is probably the best platform I have seen. Big and small companies use it (even webflow) so it has great adoption works well. I would stay away from a custom solution when there are wonderful tools like circle out there. Source: 12 months ago

• Show HN: Engineering Book Club

  I am also curious about the logistics of the club. It seems to be this: https://circle.so. - Source: Hacker News / 12 months ago

• Feeling a bit stuck

  You could even possibly use something like https://circle.so if the app would eventually move in a more community based way, it has a lot you can do in the backend with automation. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago