Supercharge all aspects of customer retention, optimize your company’s growth. Keep more customers with personalized cancel flows, recover failed payments, and inform customer-driven product development.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than ChurnKey. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I'm also a co-founder at Churnkey: https://churnkey.co. Source: over 2 years ago
At Zubtitle.com, we have been focusing on bringing churn down from 10% down to 7%. We even started a new SaaS (churnkey.co) that helps others cut churn via better cancellation flows. Source: almost 3 years ago
Most recently, we built a suite of internal tools as a way to reduce churn across all of these SaaS companies. It worked so well that we packaged them up and released them as their own product, Churnkey. We now help other SaaS companies cut churn by deploying optimized cancellation flows. Source: almost 3 years ago
We recently sold that business to Calm Capital. We realized that the business really needed more seasoned operators to get to it next level of growth. Plus, it was time to take some risk off the table and free up time to work on our new venture Churnkey. Source: almost 3 years ago
Once they are close to canceling, optimizing your cancelation flows is a great way to prevent users who are the fence about canceling. Asking survey questions, collecting information, and trying to save them with offers is a great start. We offer all of this via Churnkey. Happy to get you a free trial if you want to try it out. Source: about 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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