Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Churnfree. We know about 12 links to it since March 2021 and only 11 links to Churnfree. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I am currently working on three different projects: a video downloader HashVideoDownloader, a SaaS customer retention tool called Churnfree, and the third one is in the development stage. The first two are live and in the marketing and growth stage. Source: about 1 year ago
We only got 41 sign-ups for Churnfree because our product is a B2B customer retention tool designed for businesses that already have a large customer base and are facing high customer churn rates. Source: about 1 year ago
Try Churnfree for your SaaS membership business! - Source: dev.to / about 1 year ago
You can try a 14-day free trial of Churnfree for your product growth. Source: about 1 year ago
For instance, churnfree.com (a B2B customer retention tool) showed impressive results due to the specific use case and need it served for business growth. However, not everyone experienced the same results; some received hundreds of signups while others had to wait for 2-5 months to acquire paid users. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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