ChatInsight.AI
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Chat Thing
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LetsAsk.AI
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Freshdesk
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ChatInsight, an AI-powered Q&A chatbot, utilizes the Large Language Model (LLM) to offer accurate, multilingual and 24/7 consulting services based on semantic understanding. It can be trained with a customized knowledge base to answer enterprise-specific questions that makes further breakthrough on large language models like ChatGPT. It extends to various applications such as sales consultation, customer support, training, pre-sales, and post-sales inquiries according to the business's needs.
Understanding Complexity & Adaptability: Comprehend user queries using semantic understanding and processing capabilities. Generate Natural Language: Create flexible, coherent responses for a more human-like interaction. Context-Awareness: Retain and utilize conversation context to deliver relevant and coherent answers. Multi-Language Support: Provide worldwide services by supporting single or multiple languages in the knowledge base.
Employee Training: Accelerate onboarding by granting new hires access to files, documents, wikis & more. Supercharge IT Support: Equip IT workers with step-by-step guidance and troubleshooting advice for faster issue resolution. Customer Support: Aid support agents with necessary assistance and FAQs for prompt customer issue resolution. Marketing Support: Develop private, login-required documentation for employees or clients. Sales Assistant: Empower sales teams with instant access to client information and sales processes.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
My AskAI - Save your customers, users and followers hours searching and reading, with instant answers, on all your content. Add your documents, website or content and create your own ChatGPT, in <2 mins.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
AskCody - Meeting management system for Outlook & Office 365.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Brainwave - AI Agents on demand for Customer Service.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.