ChatInsight.AI VS Brainwave

ChatInsight, an AI-powered Q&A chatbot, utilizes the Large Language Model (LLM) to offer accurate, multilingual and 24/7 consulting services based on semantic understanding. It can be trained with a customized knowledge base to answer enterprise-specific questions that makes further breakthrough on large language models like ChatGPT. It extends to various applications such as sales consultation, customer support, training, pre-sales, and post-sales inquiries according to the business's needs.

Benefits from ChatInsight:

Understanding Complexity & Adaptability: Comprehend user queries using semantic understanding and processing capabilities. Generate Natural Language: Create flexible, coherent responses for a more human-like interaction. Context-Awareness: Retain and utilize conversation context to deliver relevant and coherent answers. Multi-Language Support: Provide worldwide services by supporting single or multiple languages in the knowledge base.

What Type of AI Bot can you Build?

Employee Training: Accelerate onboarding by granting new hires access to files, documents, wikis & more. Supercharge IT Support: Equip IT workers with step-by-step guidance and troubleshooting advice for faster issue resolution. Customer Support: Aid support agents with necessary assistance and FAQs for prompt customer issue resolution. Marketing Support: Develop private, login-required documentation for employees or clients. Sales Assistant: Empower sales teams with instant access to client information and sales processes.

Hello, SaaSHub Community 👋 We - Albert, Vlad, and I (Javier) - are thrilled to present Brainwave.

In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions.

❌ Problem

Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts.

✨ Our Solution

Our Automatic Answering Bot:

• Enhances your existing bot's efficiency by 2-3x, increasing containment to 70-90% by learning from your FAQs, website, and text training.
• Provides precise answers, ensuring customer satisfaction.
• More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or scheduling meetings.

⚙️ How It Works

• We start with an initial call to understand your needs, supporting multiple languages and integrations. If you prefer, you can handle the configuration and reach out to us when needed.
• We present an automatability report with real backtest results using our bot and propose a tailored solution.
• We offer a 1-month pilot phase where we customize integrations and features specifically for your needs. You can relax, there's no engineering lift from your end.
• We proceed to an official rollout with our solution set, which will then become entirely self-served.

🙏 Our Ask

• If your team is swamped with support tickets (over 50 tickets daily with a minimum of 2 customer support agents), let us assist you by scheduling a call with us.
• If you know someone who could benefit from our solution, please connect us at javier@brainwave.so.

Thank you!