Camunda VS Freshdesk

Camunda Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Camunda mentions (15)

• Optimizing Decision Making with a Trie Tree-Based Rules Engine: An Experience Report

  In Pictet Technologies, my team relies a lot on decision models. These models allow our business analysts to input Compliance business rules directly into the systems with minimal developer intervention. When I joined the company, we used to use both Drools and Camunda. However, we faced severe memory and performance issues, specifically with Camunda, prompting me to explore alternatives. - Source: dev.to / over 1 year ago

• How to Communicate Your Process Visually using BPMN as Code

  BPMN is actually a set of standards has been used for years for complex enterprise processes, and nowadays it's becoming more accessible thanks to the development of the new techniques. Web based tooling (like Camunda, BPMN.io), more platforms supporting integrating diagrams into the flows, and remote work culture all helps us to use BPMN easier. Besides all of that, we drive/lead more and more initiatives... - Source: dev.to / over 1 year ago

• How to Achieve Geo-redundancy with Zeebe

  Bernd Ruecker is co-founder and chief technologist of Camunda as well as the author ofPractical Process Automation with O’Reilly. He likes speaking about himself in the third person. He is passionate about developer-friendly process automation technology. Connect viaLinkedIn or follow him onTwitter. As always, he loves getting your feedback. Comment below orsend him an email. - Source: dev.to / almost 2 years ago

• Ask HN: Who is hiring? (June 2022)

  Camunda | Senior Frontend Engineer | REMOTE EMEA (Europe, Middle East and Africa) | Full-time At Camunda - https://camunda.com - we have a simple goal: automate any processes, anywhere. All the way from Zalando's online shop to NASA's space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they... - Source: Hacker News / almost 2 years ago

• Book notes: Turn the Ship Around!

  Camuda and Zeebe are targeted to microservices developers. - Source: dev.to / about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago